Thrill Your Customers
Yes, this is the platform you have been trying to build for your customers. This is the new user manual.
Web self-service help center
Multi-channel: update all channels in real-time
Contextual in-product help
SAP, Salesforce and Zendesk integration
BlackBoard.com Loves Customer Success
With MindTouch, Blackboard.com makes intelligent and targeted decisions about content and is able to update product knowledge in real-time, across all customer support channels.
Delight Your Customers
MindTouch provides the best possible product help experience for your customers and support agents across every channel using a collaborative, self-service platform.
Track and analyze behavior and trends
React with content updates in real-time
Control your brand and increase customer retention
HTC — Game Changing Customer Support
Customer success is central to the HTC business strategy.
With MindTouch, HTC has:
A zealous focus on their customers
Improved customer collaboration
Shortened response times
Eliminated information silos
Redefined their product experience
SuccessFactors Leads their market in Customer Support
Delivers the latest and most relevant product knowledge to the customer – anywhere.