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MindTouch > add-ons: Content Moderation and Workflows
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    Your Community is Full of Willing Contributors – Put Them to Work!

    According to a recent Forrester Research report, 61% of community members – your customers, fans and users – are willing co-creators, that is to say they want to help their favorite brands and companies by contributing in any way possible. MindTouch is a content management system software which lets you deliver an exceptional content contribution experience for your community with our Content Moderation and Workflow module. Now you can efficiently draw upon the wisdom and enthusiasm of your community collaboration to rapidly expand your social knowledge base, product help community or technical documentation site.

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    MindTouch puts community moderation at your fingertips. A completely web-based workflow system allows site owners and moderators to view and manage the entire content creation process, from community collaboration, initial submissions and review to approval and publication. This community moderation layer also sets up the process for content archival, in true end-to-end fashion. You will always know what actions are to be taken and when, all of which keeps your product help community up to date and engaged.

    Key Benefits:

    • Safely and efficiently draw upon your community of content contributors to expand your knowledge base in terms of content and coverage with community collaboration features.
    • The included workflow engine formalizes the business processes related to content creation and publication; provides audit-trail confidence that proper steps are always followed.
    • Identify subject matter experts suitable for promotion to Moderator roles, creating more engaged users.