Content Moderation
Content Moderation from MindTouch enables you to add to your collective knowledge while allowing the vetting of content to control your brand experience.
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A social knowledge base. It's cloud-based, easy to use, and perfect for creating a product help community.
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View and manage the entire content creation process. - Zendesk Help Desk Integration
Love your help desk even more with Zendesk integration. - ScreenSteps Desktop Pro
Turn screen captures into instructional and informational product documentation.
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Innovative companies like RightScale, ExactTarget and Mozilla have standardized on MindTouch for their documentation strategy.
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Zendesk Help Desk Integration
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Zendesk users can quickly and easily search their MindTouch-powered knowledge base for additional content needed to help solve customer challenges. Search results are dynamically updated based on what the Zendesk agent is searching for at the time.
Zendesk Help Desk Integration: Love Your Help Desk Software Even More
Customer support is all about quick and accurate resolutions to customer challenges - resolutions that leave the customer certain that they have just received exceptional service from your company and brand. MindTouch and Zendesk have partnered to help you consistently deliver those exceptional support experiences with our community help desk software.
Our MindTouch Zendesk widget is a hassle-free way for any Zendesk customer to quickly and easily integrate your social knowledge base into your Zendesk help desk support interface. Having product documentation available to you in your help systems during your support calls and chats provides a wider pool of knowledge to pull from, better arming support agents and accelerating ticket closure. The widget also allows you to create new knowledge base articles – increasing the information you make available to your customers in your help community so that they can locate help on their own as well. This is the foundation for Help 2.0.
Already a Zendesk customer?
Why should you integrate MindTouch TCS with your Zendesk Help System?
- Special Offer for Zendesk customers! Each Zendesk customer is entitled to a free, single agent annual license for MindTouch TCS when they purchase 3.
- Increase customer satisfaction by closing tickets quickly and accurately, sending customers on their way to using your product through the use of your community help software in ways they were unable to before.
- Lower support costs, by creating new knowledge base articles from common tickets, and increasing your community help documentation surface area.
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