In its continuing growth internationally, MindTouch signs German reseller helpworx. helpworx is a knowledge management consultant and services provider focusing on customer support applications for major corporations in Germany. Based near Cologne, helpworx helps clients deploy internal help desks, collaboration and online customer service portals from planning to content structuring to enduser support. Its applications dramatically reduce call-back rates, information searches and redundancies. Customer response and satisfaction rates increase accordingly. helpworx’s principals have completed more than 100 knowledge management projects for major German corporations, including leading automotive, telecom and insurance companies.

Germany is the largest market in Europe with lots of innovative customers. helpworx’ core business hits the sweet spot of Deki Wiki’s value proposition. As Thorsten Abeln, helpworx’s principal, says, “we have many years of experience in knowledge management as well as wiki deployments. We believe MinTouch DekiWiki is the best Wiki Software for corporate purposes and think it would fit perfectly in our portfolio.” With our best-in-class product and helpworx’s expertise, MindTouch will surely penetrate the German market.

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