We are migrating to a new support portal and help desk system in an effort to improve the customer’s support experience. Included in the the new help desk is a Customer Exchange section where customers can post questions, tips, and solutions for MindTouch Deki along with interfacing with other customers.

Over the next day you will receive an email with a login and password to the new support portal which can be accessed by going to http://www.mindtouch.com/support and clicking on Support Portal or by going to http://support.mindtouch.com If you don’t receive an email over the next couple of days please send an email to support [at] mindtouch.com

All previous cases will be archived in our old help desk software and all outstanding cases will be resolved through the old help desk. We are working on migrating over old cases to the new help desk so that you have better transparency into your case history.

Thank you for your patience while we go through this transition.