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Archive for May, 2010

Categories   MindTouch

Customer Support Vs. Social Documentation – The Balance of Power is Shifting

markf on May 30th, 2010
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The best relationship in a customer focused organization is between the Customer Support and Technical Publications teams.  They tend to share customer issues to make both teams better and may even update the support and product documentation sites with their shared learnings. Yet, even the best relationship between teams is not good enough today.  Because [...]

Categories   MindTouch

Web Oriented Architecture

Aaron Fulkerson on May 29th, 2010
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The following is my presentation from Gluecon earlier this week. I spoke about Web Oriented Architectures being API first and the benefits of this. There’s an API for that. Web Oriented Architecture (WOA) Gluecon, May 2010 View more presentations from mindtouch. Eric and Kim Norlin put on a fantastic event. I highly recommend both Gluecon [...]

Categories   MindTouch

Enabling Better Policing

Corey Ganser on May 28th, 2010
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The MindTouch platform is extremely flexible, resulting in a variety of uses across many different customers.  Recently, MindTouch delivered the first of our newest set of solutions to the Santa Ana police department here in California.  Dubbed WikiPDa, this system, built completely on the MindTouch platform, is enabling police officers to be more efficient at [...]

Categories   Newsletter

May Newsletter | Strategic Documentation Drives Revenue

Sarah Lieber on May 28th, 2010
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If you subscribe to the MindTouch e-newsletter you received this information via email earlier this week. If you’re not a subscriber, sign up today by providing your email in the e-newsletter field in the blue box (mid-page) of the MindTouch.com home page. Don’t forget to Follow us on Facebook to get updates on promotions, product releases, [...]

Categories   MindTouch

Getting to Know You, Getting to Know All About You

Corey Ganser on May 24th, 2010
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Recently, the MindTouch Professional Services team was approached by a creative company that was interested in providing a new and exciting experience for their employees. Instead of having hundreds of nameless, faceless users in their system, we created a fully-fleshed-out and vibrant user area that not only enables employees to express thoughts about themselves, but [...]

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