Archive for August, 2010

Categories   MindTouch

HTML Export & Import

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MindTouch TCS provides an incredibly rich online user experience when browsing, viewing content, and collaborating. What if you want to give offline customers access to knowledge and documentation? MindTouch Professional Services has developed the new HTML Export service as a solution.

Categories   technical communicator

The Evolution of Documentation with MindTouch TCS: An interview with Steve Bjorg

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Last week, I had a chance to interview our very own, MindTouch CTO  and co-founder Steve Bjorg, about the importance of MindTouch Technical Communications Suite.  I sat down with Steve for a Q&A session on MindTouch TCS, so that you can have his view into the importance and power of the product. Mark Fidelman: What [...]

Collaboration, in Context

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Barb Mosher at CMSWire recently asked me to revisit an open-editorial I wrote some time ago for OStatic on the “Future of Collaborative Networks”. Considering I wrote that piece over a year ago, I flinched a little as I loaded the page  – wondering how far off base I was going to be with what [...]

Categories   MindTouch

London Calling, Technical Communicators

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In just a little under 3 weeks – September 9th, to be exact  - MindTouch will be hosting our European Launch Event in London to formally bring MindTouch Technical Communications Suite across the pond.  MindTouch TCS, the Killer App for strategic content, has already been met with considerable market enthusiasm throughout North America and we’re [...]

Categories   MindTouch

2010 R.E.C.S.S. Nominations open

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The 2nd Annual R.E.C.S.S. (Recognition for Excellence in Customer Support and Service) nominations are open. The R.E.C.S.S. awards were created by MindTouch Customer Support Manager, Corey Ganser to recognize outstanding customer support and service provided by companies and agents. You can easily nominate a company/agent by going to http://www.supportawards.org/Nominate and filling out the form. You [...]