This past week, MindTouch announced the newest addition of our product portfolio – the Social Documentation Solution (SDS). SDS is an integrated set of easy to deploy, easy to use, and highly engaging tools for successfully launching a turnkey documentation community in minutes.
We already know that strategic content can be used to create high traffic online properties, which drive revenue and contribute to better customer service and lowered support costs. SDS is targeting the innovative companies that want to take their content to the next level, by creating highly engaged communities around their online documentation.
Technical documentation has become a strategic tool for marketing teams, community managers, user assistance teams, and product evangelists. SDS was designed with these use cases in mind.
I’d be happy to provide another 500 words or so on how SDS is driving people to re-think their purchase decisions around desktop tools that lack community engagement capabilities, but I’d rather share some of the great coverage we received, from some of the brightest thought-leaders covering technical communicators, web content management, community engagement and E20.
CMSWire | Technical Communications Suite Integrates Document Creation and Community Engagement
By Barb Mosher
“TCS can completely replace your current authoring environment, or it can be layered over the top of the desktop authoring tools you love to use.”
“TCS is an example of what that future could look like.” “It’s also a great example of community features implemented to support a specific business case — the creation and delivery of technical documentation.”
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ReadWriteWeb | Exploring Curation to Transform the Mundane into the Strategic
By Alex Williams
“MindTouch is competing with some of the largest technical publishing tool providers. Adobe is the traditional heavyweight. But their tools leverage static documentation. The MindTouch suite provides a publishing platform that takes a fresh look at how documentation can be the foundation for building community with customers…”
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OStatic | New Release of MindTouch Platform Draws Praise for Easy Integration
By Lisa Hoover
“MindTouch stepped up with a grand solution this week with its launch of the MindTouch Technical Communications Suite (TCS), a full set of tools businesses can use to put together product documentation in about the time it takes to refill the office coffee pot.”
“Unlike most one-dimensional online product documentation, the very nature of TCS encourages community contributions.”
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As you can probably guess, we’re pretty excited about the market’s reaction to our newest offering and we hope you are too. We have more product announcements coming up, so stay tuned.
Want to get started building your online documentation community?
Visit our SDS product page for more information, or contact MindTouch to get your evaluation started today.
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Congratulations on the launch – the news coverage is very impressive. A few of the reporters in the articles you mentioned the angle of using TCS for direct-revenue type activities, like creating and selling guides online, or syndicating content. This is really interesting to people who want to self-publish, like the Complete Guides customer you reference. I look forward to hearing more about TCS.