Archive for November, 2010

The Strategic Technical Communicator: An Open Letter to the CEO

4 Comments »

You said you wanted to increase revenue and decrease costs, but you’re ignoring a key area. Dear CEO: I am here to help.  I represent the customer’s best interest when using our products and services.  I am her voice. When the company hired me as a Technical Communicator I was under the impression that my [...]

It’s Not Your Product, Your Documentation Just Sucks

9 Comments »

Do we really have to wade through your 400 page text-based manual you’ve posted online in order to find out why an error keeps us from using your software?  Worse, when we finally find the answer it’s incomplete.  So what do we do? A Google search and find the answer elsewhere. Really? Aren’t we done [...]

Categories   MindTouch

What if Peter Drucker Taught Enterprise 2.0 Strategy

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Mark Fidelman has another run away success on SlideShare. This one has been viewed almost 10,000 times in the last 6 days. What if Peter Drucker Taught Enterprise 2.0 Strategy? View more presentations from Mark Fidelman. Congrats Mark! This is probably your best to date.

Categories   Awards and Press|Partner

MindTouch Social Intranet with Workforce by Dachis Group (a Round-up)

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Update November 17, 2010: Since the launch and announcement of the MindTouch Social Intranet with Workforce by Dachis Group we are still seeing coverage trickle in. I’d like to share our most recent mention in the Software Development Times, “Dachis Group, MindTouch build up a social platform“. Yesterday we announced a new pre-built solution we [...]

Categories   Community News

Easy one-click Windows installer for MindTouch

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Here at MindTouch, we’re always striving to simplify the installation and maintenance experience of our product – in fact, Mike recently highlighted the joy from one of many customers who appreciates the low maintenance nature of MindTouch. Photo by craftapalooza As a company that has a track record of building an incredibly robust product across [...]