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In This Issue
- Company News
- Letter from the CEO: A 2010 Recap
- Infograph of the Month: Great Success
Company News
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Letter from the CEO: A 2010 Recap.
Thanks for your patronage. 2010 has been nothing short of a remarkable and successful year here at MindTouch and you are the single biggest part of this success. Since 2009 we have more than doubled sales, customers, headcount and office space. We’ve received countless accolades from major publications and we’ve gained remarkable traction in helping technology companies create web based product help communities. Overall 2010 has been a fortuitous year for MindTouch.
Here’s a look at some of our 2010 highlights:
A Product Revolution.
MindTouch has been hard at work innovating our product this year. Your feedback has been invaluable to us in helping to define an emerging market. Again, thanks. We revealed the foundation for our upcoming wave of innovations with the release of MindTouch Technical Communications Suite (TCS) in July. MindTouch TCS was designed to support the creation and deployment of a product help and documentation community, and in turn help improve revenues and customer support. We’ve seen many great new customers launch successful product help communities with TCS.
Shortly after our MindTouch TCS launch we announced a prepackaged solution that delivers the essential components for a more robust product help community. This too has been a huge success for companies with more specific and elaborate needs. The reality is MindTouch is creating a revolution in how companies support their products. Product help doesn’t have to suck and in 2011 MindTouch will be unveiling some remarkable new capabilities that will help you create and nurture passionate customers and users by creating engaging and useful product help communities. I have never been more excited about our upcoming product releases. I can’t wait to show you how we’re going to help you create passionate users.
Some Memorable Coverage.
With an abundance of press coverage this year, MindTouch is quickly earning its place as a prominent brand. Below I’ve picked out just a few of the memorable articles I think you will enjoy. If you’re in the mood to reminisce, take a look back at all of our 2010 coverage here.
The New York Times | Why MindTouch Posted a Top 20 List of Open-Source Leaders
MindTouch has developed a top 20 list of the most powerful voices in open-source, compiled using Twitter and other sources. It’s a good example of how a research project can be transparent and in the process, help garner thought leadership for both the individual and the company. Read Entire Article.
ReadWriteWeb | No More Hand Holding: Why Consultants Need to Build Apps
Dachis Group worked with MindTouch to release an alternative to Basecamp. Dachis created a series of customizations to the MindTouch platform. MindTouch turned those customizations into product features. It has also provided Dachis a way to influence the MindTouch core service and the chance to market to the MindTouch customer base. For MindTouch, it provides a new service that it can market to customers. Read Entire Article.
CMSWire | Technical Communications Suite Integrates Document Creation and Community Engagement
TCS can completely replace your current authoring environment, or it can be layered over the top of the desktop authoring tools you love to use. TCS is an example of what that future could look like. It’s also a great example of community features implemented to support a specific business case — the creation and delivery of technical documentation. Read Entire Article.
NetworkWorld | Climate Labs Harnesses the Power of Open Source to Combat Climate Change
Climate Lab fell in love with MindTouch, the open source collaboration platform. The Climate Lab folks use the community or free version of MindTouch, they have made many additions to the code to customize it for their mission. They’re very happy with the flexibility and power it brings to the mission. One of the most important aspects is the ability of MindTouch to not only “import” the data it comes in contact with, but to syndicate that data out to the Climate Lab network. Read Entire Article.
Forbes | The Evolution of User Manuals
Forbes published an article I wrote on the importance of product and services documentation in driving top-line revenue, decreasing support costs and increasing customer satisfaction. Every VP of marketing, VP of sales, community manager, customer service manager and product manager needs to take note of this. Read Entire Article.
Some of the New Customers We’ve Welcomed in 2010.
Once again, it’s all about the customers. Thank you all. We’ve had a remarkable year for customer acquisition. Some of our more recognizable customers include:
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A Final Statement.
We’re all grateful here at MindTouch to be able to service you as a customer. Please take the time to tweet, blog and Facebook us about your experiences with MindTouch.
Infograph of the Month: Great Success
MindTouch has experienced great success in 2010. We’ve depicted some of this success in the form of an infograph.
