Fighting for users, one product guide at a time.

Archive for February, 2011

Categories   MindTouch

My Career as a Twitter Spammer

Aaron Fulkerson on Feb 21st, 2011
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Up until recently MindTouch has been an upstanding Twitter citizen. We share quality and relevant content predominately on the topics of #techcomm, #custserv, and #scrm. We are engaged and have a dedicated resource managing our discussion, but several people tweet from the MindTouch account. However, in the last couple weeks we’ve inadvertently become spammers. MindTouch [...]

Categories   Customer|MindTouch

3ones Uses MindTouch TCS to Challenge Traditional Publishing Model

peters on Feb 16th, 2011
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3ones 3ones is a product development company for hire. They develop products for communities, consumers, and corporations. Their products appear on Web sites, social networks, desktops, and mobile devices. They created CompleteGuides.net – a destination for technical books. “Developing on a MindTouch-powered publishing platform has enabled us to not only reduce production time by 350%, [...]

Categories   Conferences|content strategy|Docs|Enterprise 2.0|MindTouch|Social Documentation|technical communicator|Video

Does Your Product-Help Content Have an IQ? How Would You Know?

MDP on Feb 3rd, 2011
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The Intelligent Content Conference is coming up in a couple weeks (shameless plug: MindTouch is both sponsoring and presenting), so the timing of the question is appropriate:  Would you consider your product help docs “intelligent”?

Categories   MindTouch

MindTouch Twitter Giveaway: Win an Amazon Kindle full of your Fave eBooks and a MindTouch TCS License!

Sarah Lieber on Feb 3rd, 2011
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Follow @MindTouch and Win! For the month of February, when you follow @MindTouch on Twitter you will be put into a drawing to win a free license of MindTouch Technical Communications Suite and an Amazon Kindle full of your favorite Community Building, Help 2.0 and Customer Support books! For those of you who have already [...]

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