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Archive for May, 2011

Categories   Awards and Press

Winner Announced: Lucky Facebook Fan Takes Home an iPad 2!

Sarah Lieber on May 19th, 2011
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The time has arrived to announce our Facebook giveaway winner! First let me say that picking a winner for this campaign was extremely difficult. Our panelist of judges thought there were so many outstanding posts; everything from how people use MindTouch, meeting us at conferences and attending our webinars to jokes and personalized poems  – [...]

Categories   Video|Webinar

Replay of Exceptional Customer Experiences Start with Terminology Management with Val Swisher

Sarah Lieber on May 18th, 2011
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Our latest webinar, “Creating Exceptional Customer Experiences Starts With Managing Terminology” was a discussion between Scott Abel and Val Swisher, CEO of Content Rules, about the importance of managing terminology. Attendees learned what terminology is, why it’s important to manage it, and how you can quickly get started. Attendees discovered why manual approaches to managing [...]

Categories   Awards and Press

Zendesk & MindTouch Together at Last | Media Roundup

Sarah Lieber on May 17th, 2011
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This past week, MindTouch announced a co-developed product with the industry’s most innovative provider of web-based help desk and support ticketing: Zendesk. In case if you missed the announcement (ok, it’s time to come out from under that rock), this integration is a jointly developed solution which provides a seamless experience for support agents to [...]

Categories   Awards and Press|Most Influential

2011 Technical Communication Innovation Award Winners

Sarah Lieber on May 16th, 2011
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The 2011 Technical Communication Innovation Awards aim to acknowledge some of the best — and most innovative — examples of technical communication available today. The awards also are designed to highlight some of the most innovative practitioners in the field. It’s not an exhaustive list. There are many people and organizations doing exceptional work in [...]

Categories   MindTouch

Community Managers, Need Helping Scaling Your Community? Yep, I Thought So.

Sarah Lieber on May 13th, 2011
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I’ve worn many different hats here at MindTouch over the past 3 years (yes, that is me in the bunny head my FIRST day at MindTouch back in 2008) and my most favorite has been the social media/community manager role. It’s really exciting when I get to converse with our users, help prospects make informed [...]

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