Zendesk & MindTouch Together at Last | Media Roundup

This past week, MindTouch announced a co-developed product with the industry’s most innovative provider of web-based help desk and support ticketing: Zendesk. In case if you missed the announcement (ok, it’s time to come out from under that rock), this integration is a jointly developed solution which provides a seamless experience for support agents to search against their MindTouch TCS social knowledge base in the context of the support ticketing system. Also part of the integration, users can publish support tickets to MindTouch as knowledge base articles, in a single click. To learn more about features and capabilities of this integration visit our Zendesk integration overview.

Are you a Zendesk customer? Great news – we’re giving all Zendesk customers a FREE MindTouch TCS instance. Get your free MindTouch instance and setup your integration today!

Zendesk and MindTouch Announce Integration

With this announcement came some awesome coverage:

TechCrunch | Zendesk And MindTouch Add Social Knowledge To Customer Support
By Leena Rao

TechCrunch“Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer support SaaS, can query a MindTouch-powered knowledge base for quick answers. The idea is that customer support agents can share their knowledge base with other support agents to improve service to consumers.”
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CMS Wire | Social Knowledge Base: The Key to Customer Engagement?
By Barb Mosher

CMS Wire“Supporting and engaging with communities is an important aspect of any marketing strategy today. Purpose-driven communities like those offering product help are about more than simply offering a place to store product help documentation…When people come to your community, you quickly learn what their pains, wants and needs are. What better place to engage with them?”
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CloudAve | MindTouch and Zendesk Partner To Take Customer Service To The Next Level
By Krishnan Subramanian

CloudAve“The power of “MindTouch’s social” coupled with feature rich cloud based Zendesk solution is going to be very empowering for the users…The integration capabilities of MindTouch TCS makes it easy to tightly integrate the knowledge base into the ticketing system. This partnership will create high-value customer interactions that can then be fed back into products and marketing initiatives, creating a competitive advantage for Zendesk and MindTouch joint customers.”
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Infoboom | A Novel Social Help Solution: Zendesk and Mindtouch Team Up
By Shawn Drew

“Taking a business to the next level demands excellent help-desk service to both internal and external customers. Services like Zendesk and MindTouch let the social media boom do most of the work, while leaving a company looking like a well-oiled machine.”
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This was a very exciting announcement and integration for us – we hope you are just as excited.

Want to get started with Zendesk + MindTouch integration? Visit our Zendesk Add-Ons page for more information, or contact MindTouch to get your free trial started today!

MindTouch CEO to Attend e-G8 Summit

In other exciting news, MindTouch CEO, Aaron Fulkerson has been invited to the e-G8 Summit, taking place next week in Paris. He poses the question “What will e-G8 Create: Solutions or More Cynicism?” in a recent ReadWriteWeb article. What an exciting invitation for Aaron – congrats and good luck achieving your goals while there, buddy! Follow Aaron on Twitter to get updates on his experience while at the summit.

ReadWriteWeb| What Will e-G8 Create: Solutions or More Cynicism?
By Aaron Fulkerson

ReadWriteWeb“Recently I was honored with an invitation from President Sarkozy of France to attend the e-G8 Summit. The purpose of the e-G8 is to inform the G8 leaders by gathering the world’s top Internet and digital leaders in advance of the bigger event. Given the closed-door nature of the event and its relationship to the G8 Summit it’s somewhat unsurprising that rumors about the nature of the meeting have been flying.”
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