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Archive for June, 2011

Categories   Most Influential

Who do you think is most influential in customer service?

Sarah Lieber on Jun 29th, 2011
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As many of you know, MindTouch publicizes lists of Most Influentials in a variety of industries and spaces. Just in the last year we have announced such lists as 2011 Technical Communication Innovation Award Winners Top 25 Content Strategists Most Influential Technical Communicator Bloggers Most Influential People In Open Source Well it’s about time we [...]

Categories   Webinar

Replay of No Black Magic Required: Optimizing Support Content for Findability with Andrew Bredenkamp of Acrolinx

Sarah Lieber on Jun 27th, 2011
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Our latest webinar, “No Black Magic Required: Optimizing Support Content for Findability” was a discussion between Scott Abel and Andrew Bredenkamp, CEO of Acrolinx. The two discussed how search engines “see” your content and how you can leverage content metrics to help ensure your customers can find the content they need. They also discussed how [...]

Categories   Video|Webinar

Replay of Organizing Help Content: Overcoming the Problem of Findability with Tom Johnson

Sarah Lieber on Jun 16th, 2011
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Our latest webinar, “Organizing Help Content: Overcoming the Problem of Findability” was a discussion between Scott Abel and Tom Johnson, technical communication expert and creator of the ultra-popular technical communication blog, I’d Rather Be Writing. The two talked about the problems that impede content findability and suggested strategies for helping attendees improve their technical support [...]

Categories   Video|Webinar

Replay of Search Engine Optimization 101: Understanding SEO with Jeff Carr

Sarah Lieber on Jun 8th, 2011
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Our latest webinar, “Search Engine Optimization 101: Understanding SEO” was a discussion between Scott Abel and Jeff Carr, Senior Information Architect & Search Consultant at Earley & Associates, about the importance of having a solid SEO strategy. Attendees learned the basics of search engine optimization, how it works, when it doesn’t, what to watch out [...]

Categories   Video|Webinar

Replay of Lessons from the Masters: Trends You Need to Know for Your Next Web Support Site Makeover

Sarah Lieber on Jun 7th, 2011
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Our latest webinar, “Lessons from the Masters: Trends You Need to Know for Your Next Web Support Site Makeover” was a discussion between Scott Abel and Jeffrey Tarter, Executive Director at Association of Support Professionals discussed how to keep your support site ahead of the curve in a fast-evolving competitive marketplace. Jeffrey drew on examples [...]

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