MindTouch TCS comes out with a host of new features on a weekly basis and a lot of times the value of the features aren’t fully covered in the product notes. I’ll be working on a series of blog posts that will cover some of the new features and why it matters to you.
The feature I’m going to focus on this week is our user feedback feature. The user feedback feature is exposed in two areas on your mindtouch.us site. The first location is when you rank an article thumbs down.
This then prompts the user to provide additional feedback as to why the article wasn’t helpful. The user can fill out the information and then click Send. In the background this message is by default emailed to the admin of the site, but there is also the ability to configure the email address that the message is sent to. This means that you can add your support email or an email that points at your task management system, thus making it easier to manage and execute on the user feedback.
The other location where we actively solicit user feedback is in the search results. If the user doesn’t find what they are looking for they can click the “Tell us how we can improve our search results” and that loads a dialog box where the user can submit their feedback.
The feedback is then either sent to the admin user or a custom email address which is used for the thumbs down feedback. This is just one of the many features included with MindTouch TCS that make it easier to engage your community with your documentation and to manage their feedback.
