Last week, we announced the launch of our Social Publishing and Behavior Analytics for Desktop Authoring Tools – a new capability of MindTouch TCS that supports popular desktop authoring tools including Adobe FrameMaker, Adobe RoboHelp, XMetal, Microsoft Word and MadCap Flare as well as several other popular editing tools that produce compiled HTML help (CHM) files.

In just a few clicks, content authors can publish to MindTouch from their existing tools. Hierarchies, cross-link references, image and page formats are maintained. Content is automatically and dynamically organized by tags and the site hierarchy. All content is indexed by a powerful search tool. Moreover, end user behavior can be analyzed to inform content, support and product strategy.

This capability is especially important if you’re a…

Product Manager:

Create great user experiences, improve user adoption, and better understand how your users utilize your product in real-world situations. For product managers, MindTouch is the ultimate contextual help system that allows you to fix documents in real time, run sophisticated analytics, and dynamically organize content without tedious manual work.

Support Manager:

Effectively target and address support hot spots in record time with support ticketing integration.

Content Strategist:

Know precisely where and how to improve content.

Below are some of the pieces of news coverage we’ve received. If you’re interested in learning more about how MindTouch can instantly convert your compiled help into a living social knowledge base and add a rich layer of analytics please contact us.

CMSWire | MindTouch Supports Help Content Publishing from Apps Like Adobe Framemaker, RoboHelp & More
By Barb Mosher

“Maybe you are tied to your desktop publishing tools to create your help documentation, maybe you stay there just because you love using it and aren’t ready to move on. But you want more functionality than your desktop app can provide, you want to know if your content is good, if it’s useful and if people are using it, then what do they think of it?

Enter MindTouch TCS (Technical Communications Suite). Now you can connect your desktop publishing app to your MindTouch TCS community and use your content in a greater context.

[...]

Ah the life of a piece of help documentation just got a little bit richer — didn’t it?”
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ReadWriteWeb | Hack Your Help Files
By David Strom

“You probably have lurking around your company a collection of moldy compiled HTML files, left over from another era when those were the cat’s meow and the latest and greatest in online help technology. Well, this week Mindtouch is prepared to help you convert them over into a more social setting and bring those dusty help files into something that can be more useful today. I am talking about help files that were designed by Adobe FrameMaker, Adobe RoboHelp, XMetal and several Microsoft products too.”
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Scriptorium | Curation analytics take a step forward
By Sarah O’Keefe

“The curation analytics in MindTouch are potentially disruptive. Your emotional attachment to your favorite authoring tool may not survive your management’s discovery that you cannot provide meaningful metrics on how the information is being used. (Note: If you are publishing to HTML and using web analytics, good for you. My experience indicates that you are part of a tiny minority in technical communication.)”
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SFGate | MindTouch Launches Social Publishing and Behavior Analytics for Top Desktop Authoring Tools

“MindTouch instantly converts compiled help into a living social knowledge base and adds a rich layer of analytics.”
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