Fighting for users, one product guide at a time.

Archive for November, 2011

Categories   Geeky

Autogenerate Docs from Source code. Hello mindtouch.doc; Goodbye NDoc, Javadoc…

ConorC on Nov 30th, 2011
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Recently I’ve had several users and customers ask me about auto-generating documentation from source code comments. I talked to the some of the engineers here at MindTouch and I was informed of a tool that they developed a while back named mindtouch.doc. Indeed, our DReAM framework documentation was created by this tool. We’re making mindtouch.doc [...]

Categories   ESP/SMA

Increasing User Adoption Rates and Lowering Churn

Tasha Swift on Nov 30th, 2011
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Providing top-notch customer service doesn’t have to involve lengthy back-and-forth calls with your users.  It can be much easier. In fact, bad product documentation could be hurting your customer retention. Indeed your help and product documentation is a valuable customer relationship management (CRM) tool that you might be overlooking.  Your documentation increases customer retention and [...]

Categories   MindTouch

Happy Thanksgiving

Aaron Fulkerson on Nov 24th, 2011
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I just sent an email to MindTouch users. In the event you didn’t receive it or it was caught by your spam filter, I’m reposting it here at the MindTouch blog. As I wrote in my email, sincerely thank you for being a MindTouch user. You give all of us at MindTouch purpose and meaning.

Categories   CCMS

Structured CMS Buyers Are Adding MindTouch for LiveContent to Defend Revenues and Create Opportunities

Michael Stewart on Nov 24th, 2011
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Recent studies concluded by Greenfield Online, Datamonitor, Ovum analysts and Genesys, concluded that companies in the United States lose about $83 billion annually in product abandonment, customer churn and defections due to customer support failures. Globally, across the 16 largest economies, the total loss to support failure was $338 billion annually. The main reason these [...]

Categories   Conferences

Who Cares About Your Content?

Corey Ganser on Nov 17th, 2011
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I’ve just returned from the 2011 Lavacon conference in Austin, TX where I presented "Who Cares About Your Live Content?". The audience at the conference included content strategists, techpubs, elearning and techcomm managers. There were great sponsors present, such as: Adobe TCS, Astoria, SDL LiveContent, IXIAsoft and Madcap Flare. I’m sharing my deck with you [...]

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