Thank you to everyone who participated in this contest. The response was overwhelming and we really appreciate all the support out there for MindTouch! We randomly selected the winners below and are pleased to announce:
The winner of our extra “AUSTIN” Interactive Conference ticket is Neal Kaplan from Zuora
Neal Kaplan, Zuora
Neal Kaplan from Zuora explained how their subscription billing system dramatically benefits from their improved social help system. Neal explains, “Now I have a site that other people can contribute to (both internally and externally), that offers great features that enable user engagement, and that gives me valuable data about page views and user searches.” We are so happy that MindTouch has helped improve collaboration, user engagement and help data. We’re also very pleased to hear how Neal experienced benefits of MindTouch on a personal level. When we spoke with Neal, he explained to us the online doc site he manages grew from 400 topics to over 1000 topics in two months. He notes that the improved communication MindTouch facilitated between departments helped expedite the breadth and ensure the quality of content that developed. We’re excited Zuora has seen such positive results using MindTouch in such a short amount of time and very proud to be a part of Zuora’s mission to ensure their customer’s success with their product.
The winners of the $50 Amazon gift cards are:
1.) Jeff Whitfield, ClickSquared
ClickSquared uses MindTouch to provide a knowledge support center named “ClickStart” to aid users in their interactions with the company’s Cross Channel Marketing Hub (aka “the Hub”) platform. Whitfield explains that the MindTouch powered “ClickStart” portal is a one-stop resource for the user, focused on usability, speed and context. We love happy customers and it sounds like ClickSquared is definitely one of them. Whitfield notes, “We love the great benefits offered by the MindTouch solution including collaborative content authoring, federated search, community scoring and feedback, single sign-on, and workflow and content moderation.”
2.) Tor Raswill, Loxysoft AB
Tor Raswill explained how MindTouch was originally “used as a wiki-like platform, but with built-in management for content, users and permissions.” However, fairly soon after implementing MindTouch Loxysoft executives realized that MindTouch was much more capable than they originally thought and “more than exceeded expectations.” Even better, MindTouch saved Loxysoft time and money by giving them “the tool we needed for a complete knowledge base without developing our own or [modifying] an existing wiki-solution.” Raswill explains that with MindTouch the outcome surpassed all other alternatives they could have gone with.
3.) Boyard Engels, Alcatel-Lucent
From day 1, Boyard Engels expressed excitement and passion for Alcatel-Lucent’s MindTouch implementation. Alcatel-Lucent implemented MindTouch a few years ago to simplify content creation within their organization and, more importantly, increase customer engagement and interaction by including them in the effort. Engels explains that after the installation of MindTouch Alcatel-Lucent saw many of their content creation goals turn into reality including: “decreased learning curve for the tools used, increased flexibility, extensibility and adaptability of said tools.” Moreover, Engels explains that “MindTouch is now the tool of choice when it comes to creating content for and then sharing and collaborating with our customers.” Finally, Engels notes that “the dedication from the MindTouch support team is nothing short of spectacular.”
4.) Brand L. Niemann, Semantic Community
Right off the bat, Niemann describes his satisfaction with MindTouch, “MindTouch has provided exceptional support to me while a governmnet employee with the US EPA and now as a Data Scientist and Blogger for AOL Government.” He continues, going into detail about how MindTouch helps faciliate his authoring experience. He explains, “MindTouch facilitates my authoring and creation of Linked Open Data… it is the best Cloud Platform-as-a-Service that I am aware of and works well with Spotfire and other cloud tools.” He also mentioned, “CEO Aaron Fulkerson is an amazing visionary.” We agree that Aaron is quite a visionary, right along with our co-founder and CTO Steve Bjorg. Thanks, Brand!
5.) Jeremy Pyles, Niche Modern
Jeremy Pyles of Niche Modern give a short but compelling answer. He explains, “MindTouch has revolutionized the way our company operates.” Revolutionary is good. MindTouch is all about turning an outdated help system into an organized, dynamic and collaborative solution. Pyles says, “MindTouch has turned chaos into collaboration.” More specifically, Niche Modern now sees that all documentation and support media has a place within an organized hierarchy: “All procedures and processes get documented in the wiki and then everything is secured by department.” We’re also excited Niche Modern has enjoyed other features beyond organized hierarchies and documentation: “Content creation has never been easier. And everyone can find what they need with the excellent search.” With MindTouch Niche Modern has adapted a overarching social product help system that has “revolutionized” the way the do support. We’re happy to help.
The whole MindTouch team is very, very proud to work with these great companies, and thousands of others around the globe, to help them improve customer success. By using MindTouch to power their product help needs, these companies demonstrate a commitment to their customers that is second to none, and we’re very privileged to be a part of that.
