On Thursday July 31st and Friday August 1st, MindTouch will be hosting a live webinar workshop about Customer Success best practices, trends, and tactics. MindTouch CEO Aaron Fulkerson will share valuable data that we’ve obtained from Forrester Research, other customer success evangelists, and our own customers. In this webinar we will discuss best practices for retaining and upselling existing customers and for improving customer support while lowering costs. Sign up today! Space is Limited.
[WEBINAR] Customer Success: Accelerating User Adoption by Rapidly Creating Product Experts
Today’s customers expect brands to support them throughout the entire ownership lifecycle and will jump ship (and churn) if it takes too much effort to become a product expert. Building a Customer Success strategy requires a collaboration across many departments in your organization and a new way of thinking about how you deliver content to your customers.
Aaron Fulkerson, CEO of MindTouch, a provider of cloud based customer success software, will explore how leading businesses including, Intuit, Success Factors, Salesforce Verizon, MakerBot and RSA Security, Zuora, Pentaho, RichRelevance deliver higher quality service to their customers, lower the barriers to success, and increase brand advocacy. You will leave this session with solutions and actionable next steps for achieving success in this new era of customer engagement.