Many of the world's most respected brands rely on MindTouch including NASA, SAIC, Booz Allen, Microsoft, Cisco, Washington Post, Viacom, the New York Times, AXA, Timberland and HCA.
Innovative companies like RightScale, ExactTarget and Mozilla have standardized on MindTouch for their documentation strategy.
Learn HowI’m often asked by customers and prospective buyers of MindTouch how they can show or hide help and product documentation based on the user that views an article without having to create multiple versions of the documentation. Good news! This is easy with MindTouch. There are a variety of user stories for this kind of [...]
I’ve just returned from the 2011 Lavacon conference in Austin, TX where I presented "Who Cares About Your Live Content?". The audience at the conference included content strategists, techpubs, elearning and techcomm managers. There were great sponsors present, such as: Adobe TCS, Astoria, SDL LiveContent, IXIAsoft and Madcap Flare. I’m sharing my deck with you [...]
Most well run companies steer by defining and tracking key performance indicators (KPI) that gauge success at a departmental and company level. You can always find examples of this in customer service teams. Ticket backlog, inbound tickets, length of calls and mean time to resolution are all useful gauges to track. However, how do you [...]
There are a host of desktop authoring tools on the market that are specialized for technical, product and help content including Adobe FrameMaker, Adobe RoboHelp, Madcap Flare and XMetal. These tools support a variety of output formats, but one of the more interesting is Compiled HTML Help (CHM). This is the compiled help system that [...]
This week for the MindTouch TCS feature review, we’re going to look at how MindTouch TCS automatically relates content. MindTouch TCS ships with a series of page templates, known as IDF (Intelligent Documentation Framework), that help users organize and structure their content in a way that makes it easier to create, manage and surface documentation. [...]
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