RightScale, the leader in cloud computing management, recently launched their new MindTouch powered Collaborative Network for self service-support and product documentation. This innovative property provides users structure, search and discoverability to what was an inherently unstructured and disconnected knowledge base. Content consists of tutorials, videos, references, and frequently asked questions.
The MindTouch platform made the development of a customized Collaborative Network rapid and painless. Innovations in the property include dynamically updated navigation tools that expose potentially overlooked portions of documentation. Collaborative editing. Rapid application development to serve the community’s evolving needs. And an advanced search interface to the MindTouch integrated enterprise search engine that enables custom queries based on tagging, page and file contents.
The web property takes advantage of the latest capabilities from the MindTouch Lyons release. For instance, page properties are used to define descriptions, icons and navigation options for pages that display in their homepage and tier two navigation. Additionally, the unified look and feel takes advantage of PHP plugins making deployment and future upgrades fast and painless. The overarching user experience of the site delivers an easy and fluid way for visitors to navigate and find desired information, contact support and refine searches.
The key stakeholders at RightScale had the following to say about their engagement with MindTouch:
“MindTouch was helpful during each phase of our project. What impressed me the most however was during the actual launch phase. When it became obvious that our launch would run past the MindTouch Deployment Engineer’s scheduled work hours, he volunteered additional contact information so I could reach him if any issues surfaced.” Greg DeRenne Information Architect – RightScale Inc.
“MindTouch continues to deliver world-class support to match their world-class technology. Our customers might not notice, but we’re using MindTouch as the backbone of RightScale’s new Support site. Thanks to the Professional Services team of MindTouch, we now have a completely customized site with an advanced search, custom navigation, and dynamic content. MindTouch not only helped us meet our tight deadline, they also coached and trained us along the way so that by the end of the project, we were completely self-sufficient. Our only regret is that we didn’t call MindTouch sooner!” Dean Onishi, Communications Manager – RightScale Inc.
Check out http://support.rightscale.com to see how RightScale is using MindTouch to drive their community empowerment efforts.