Training Icon - Black

Last week I announced the addition of a new training video for MindTouch F1 Contextual Help.  Today, I am also happy to announce another addition to our training program:

Our new training video demonstrates how to create a new category, user guide and article using the MindTouch LightSpeed Framework.  This training video is ideal for authors, subject matter experts, agents and others within your organization that are highly knowledgeable.  These individuals are perfect candidates to contribute to your company knowledge in MindTouch.

In addition, we have a growing selection of training videos designed to help you add more contributors to your MindTouch project.  As always, we welcome feedback and ideas on new training materials.


At MindTouch, we’re always trying to find new ways to make our customers successful so I am happy to share with you that we have recently introduced a new self-training video. Our new self-training video provides you with instructions on how to add the MindTouch F1 library to your site and configure your first F1 Contextual Help link.

MindTouch F1 Contextual Help provides an easy to deploy, fully customizable, in-product contextual help system that allows your users to access information that is related to what they see on the screen. MindTouch F1 is easy to setup and provides your knowledge creators with a consistent knowledge distribution network.

You can access the MindTouch F1 Setup video at the MindTouch Training Center. As always, we look forward to your feedback!

I’m happy to announce that we have recently published Self-Training videos for our Beginner Training plan.  You can find our training videos along with details on our four training plans at  Self-Training videos are available for:

  • Structuring Content in MindTouch

  • Registration & Sign-In

  • Navigation & Search

  • Community Engagement

  • Creating and Modifying Content

The MindTouch Training Plans are targeted towards new users of MindTouch and range in complexity from Beginner to Advanced.  All new MindTouch customers are provided with the Beginner Training as part of the Onboarding Process and the remainder of the Training Plans can be purchased through your account manager.

We plan to launch more Self-Training videos over the next couple months and do very much appreciate all of your feedback.


imageThis week the Encyclopedia Britannica announced the end of the print editions of their encyclopedia. This comes as no surprise. Wikiepedia has proven that web-ready social documentation is far more effective than dead formats.

No, I’m not saying print is dead, but it’s clear that dynamic, easy to update, living documents trump a $1,400 set of dead trees. Literally shipping knowledge in a format that is immediately out of date upon publishing and incapable of being updated or feedback to be easily delivered to the authors makes no sense at all, in this context. It’s quaint for collectors, but not pragmatic or pleasing to users.

PDF is another example of a quaint technology that makes no sense. At least, not when applied to  product and technical documentation. It’s a horrible medium that is aggravating to users. Incapable of delivering feedback to the authors. Unsuitable for collaboration. And because it’s not web-ready it can’t be surfaced as contextual help or in support ticketing.

The sooner companies stop using PDF for their tech and help docs the sooner they, like Encyclopedia Britannica, will be giving users what they want.


Recently I read a discussion thread at a LinkedIn Tech Comm group in which Aaron, my CEO, claimed MindTouch didn’t support single sourcing. He was promptly contradicted by a MindTouch customer, Amanda Cross of ExactTarget, and prominent Tech Comm leader who just kicked off a guest blog series here at the MindTouch blog. Later on another MindTouch customer from EMC echoed Amanda’s call that they too use MindTouch for single sourcing.


Read more…