Join us for a death match unlike any you’ve ever seen before. 5 days, 5 rounds. What product help and support communities will prevail?
Due to popular demand, we’ve brought back the Death Match. This time around we’re putting two ultimate brands to the test; iPhone versus Android. Join us for a death match unlike any you’ve ever seen before. 5 days, 5 rounds. Which of the two product help sites will prevail?
We’ve enlisted two savvy content strategists & documentation folks to be our judges in this highly anticipated show down; Scott Abel and Maxwell Hoffmann. Here our two judges will compare the iPhone and Android product help sites against each other in the following criteria; User Experience, Social, Engagement and Findability. Each day is a new round and will focus on a different feature. Round 5 will take place on Fridays; Judgment Day. Judges will share their scores and crown a victorious winner for this week’s Death Match on Friday.
Each day we ask that YOU, the audience tweet and take our poll below and tell us who you think out of the two product help communities should win that round. The judges will consider your votes from each round when crowning the winner of Death Match.
Without further ado, let’s get started…
Round 1: User Experience
Last week, we announced the launch of our Social Publishing and Behavior Analytics for Desktop Authoring Tools – a new capability of MindTouch TCS that supports popular desktop authoring tools including Adobe FrameMaker, Adobe RoboHelp, XMetal, Microsoft Word and MadCap Flare as well as several other popular editing tools that produce compiled HTML help (CHM) files.
In just a few clicks, content authors can publish to MindTouch from their existing tools. Hierarchies, cross-link references, image and page formats are maintained. Content is automatically and dynamically organized by tags and the site hierarchy. All content is indexed by a powerful search tool. Moreover, end user behavior can be analyzed to inform content, support and product strategy.
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Our latest webinar, “Is search the solution for findability?” was a discussion between Scott Abel, The Content Wrangler and veteran technical writer/indexer Cheryl Landes. The two discussed how indexes can improve findability and speculated about what indexes will look like in the future.
The webinar was an action-packed 60 minutes! The recording and Q&A are now available below. Enjoy!
Read more…
AND THE WINNER IS…
- MindTouch Partners:
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