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Organizers of the annual LavaCon Conference on Digital Media and Content Strategies have put together a three-day content strategy workshop and we’ve got the scoop on how to attend for half-off the registration fee.

The hands-on workshop, “How to Create and Execute a Unified Content Marketing and Multichannel Publishing Strategy”  will be held in New Orleans, LA, April 23-25, 2013. LavaCon’s Executive Director, Jack Molisani, says,

It is not uncommon to have content marketing and product documentation initiatives in simultaneous production. Rarely, however, do Marketing and Tech Pubs coordinate their content strategies. Without a unified content strategy, companies waste valuable resources, create an inconsistent user experience, and let new revenue opportunities slip away.

Sessions will be facilitated by industry leaders from Red Hat, Adobe, IBM, MindTouch, and more. The workshop drills down into how to create a strategy, how to build the right ecosystem to house and deliver content, and how to execute your grand plan within your business environment.

By the time you leave, you’ll have a roadmap in hand to hit the ground running but if you need additional guidance, workshop attendees may purchase a monthly phone consultation package with any of the workshop’s presenters. That’s a great way to get personalized, one-on-one assistance to hammer out strategy details or implementation issues when you take what you’ve learned back to the office.

Schedule, session, and facilitator details are available online [PDF]. Register before March 23rd to grab the standard rate of $1,450 and get 50 percent off with promo code mindtouch50. We have a limited number of codes and they’re first come, first served so register now.

In order to receive the discount, attendees must register at the New Orleans Riverfront Hotel with a special group rate of $189 per night. Rooms at that rate are available as early as Saturday, April 20th so come to town a couple of days early and make a vacation out of it.

Next month’s workshop is being held ahead of the big event this fall in Portland, OR. LavaCon got its start in Hawaii in 2002 — lava, get it? The original intent of the conference was to help companies design technical communications projects but has grown to cover emerging concepts surrounding content strategy, mobile devices, social media, and more.

Registration for LavaCon is now open and session speakers are expected to be announced soon. In the meantime, check out session slides from previous LavaCon conferences.

Image: Bernat

In a compelling new eBook, Open Minded CEOs: A collection of essays and interviews from opensource.com, we learn that working the open source way isn’t always easy and the reward of fanning idea sparks into successful product bonfires takes more than effort, it takes passion and determination. CEOs that make every effort daily to implement open source philosophies in their companies face some central and challenging questions: How can we bring people together to do great things? What motivates them? How can we coordinate them when they unite? How does working the open source way allow us to anticipate the future and adapt to thrive in it? And what counts as success?

This eBook features CEOs from some of today’s most fascinating companies, including our own Aaron Fulkerson who …”has emerged as a true open source leader. Aside from being a much sought-after public speaker and prolific blogger, he has grown and managed MindTouch to a company of more than 50 that was voted one of the best places to work in San Diego, CA .”

Aaron is featured in a section titled MindTouch CEO on open standards, culture, and working at Microsoft, originally published in May 2010. Since then MindTouch has grown into a global company with hundreds of employees serving thousands of companies large and small alike around the world. From its open source beginnings MindTouch has evolved stridently from an enterprise collaboration leader to a company that is reinventing and reinvigorating product help with web, social and mobile innovations that dramatically improves the customer experience and provides business with fresh key benefits and ROI from their product help and documentation investment.

Click here to receive a free copy of Open Minded CEOs: A collection of essays and interviews from opensource.com

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Aaron FulkersonThe famous geekapalooza conference “AUSTIN” Interactive is on the horizon and I have an extra ticket I want to give away. Additionally, I have $50 Amazon Gift Cards and boxes full of MindTouch tshirts I’d like to dole out as well. For the lucky winner of the “AUSTIN” Interactive Conference pass, priced at about $1,000, I’ll even up the ante by buying you a beverage of your choosing in Austin as I’ll be in attendance with some other MindTouchers.

You’re probably asking yourself right now: how do I win? It’s easy and I don’t want it to take more than 5-10 minuntes. Just follow these three easy steps:
Read more…

One of our own, Corey Ganser, presented “Who Cares about Your Content?” at LavaCon this year. An interview with Corey was recently published on TechWhirl. In it, he stresses the steps content strategists and technical communicators must take in order to prove their worth and get the recognition they deserve.  Here’s an excerpt from Corey’s TechWhirl interview: “Building the Business Case for Technical Communicators by Leveraging Talent, Skills and Passion”

Use Analytic Data of Content to Prove your Worth

Demonstrating value is crucial in the field of technical documentation. Corey suggests Tech communicators push project managers to include a content plan alongside their technology plan, financial plan, and product development plan… Backed by the data, “technical communicators can sit at the big table with the managers,” Corey says, and prove themselves as valuable resources for the company. As a result, a technical communicator can quantify the value of wearing multiple hats, and demonstrate how that their time, money, and energy are effectively being spent to benefit the company’s bottom line.

Corey continued by recommending that technical communicators prove their value to the company in various aspects. “People need to re-define their contribution to a company as a technical communicator. For example [technical communicators] often get caught up with buzzwords and instead need to think strategically as a content strategist about how users can interact with the company who produces the product.”

Documentation Should Help, Not Function as an Afterthought

In our interview, Corey focused on how documentation is often perceived as an afterthought. Read more…

Recently I attended a San Diego Tech Founders: Lean Startup Group meetup, where Hiten Shah (@hnshah), co-founder and CEO of KISSmetrics, presented. He shared an awesome, thought provoking presentation on vanity metrics and how differ from actionable data. In other words, what actions can you take with the metrics that you acquire?

“If your company’s conversion rates increased/decreased by 20%, what would you do?”

Read more…

There are countless customer service and support agents who make our work and personal lives easier. Yet with how busy we are, we often forget to give them the recognition they deserve. That’s why we’re pleased to announce our support for the 2011 Recognition for Excellence in Customer Support and Service (R.E.C.S.S.) awards. This year marks the 3rd annual and MindTouch is happy to participate.

As most of you probably know, we ran a Twitter promotion where if you followed us during the month of February you were entered into a drawing to win an Amazon Kindle, your choice of eBooks and a 2-author MindTouch TCS license. This campaign was a huge success! We witnessed thousands of retweets and gained over a thousand followers. I posted a blog last week with our winner but it got me thinking; with how many people participated in this campaign, why don’t we spread the love a little more and give away an extra prize? (I wish I could give something to everybody who participated.)

So because I’m in a giving mood today, I’m picking a second winner from the campaign…drum roll please…

CONGRATS to Mark Levitt!! You are lucky winner #2 from our Twitter giveaway!

Again, thanks to everybody who took part in this promotion. I’m launching a new campaign in early April so stay tuned, it’s one you definitely don’t want to miss (yes, it’s that good)!

If you’re not already, follow @MindTouch on Twitter and become a Fan on Facebook to get first-hand access to MindTouch Tips & Tricks, promotions, giveaways and more.

The time has arrived to announce our February Twitter giveaway winner! Congratulations to our lucky winner, Wendy Adams, who will be taking home an Amazon Kindle chalked full of some of the industry’s most renowned e-Learning, Customer Service and Community Building books AND a MindTouch TCS 2-author license (over a $3,000 value)! Congrats Wendy!! This was the Tweet that did it for her:
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MindTouch is constantly looking to provide a exceptional experience to its commercial customers and Core community members. With this in mind, MindTouch recently consolidated our various installer packages that were being maintained separately so that, regardless of how a user installed MindTouch, they would be able to select MindTouch Core, MindTouch Platform or MindTouch TCS to install.

This change to the installer allowed MindTouch to make the following improvements:

  • Users would no longer accidentally install Commercial offerings when they meant to install Core.
  • MindTouch now has only 1 package to maintain when getting ready for a release which increases the speed in which MindTouch can release new versions.
  • MindTouch is still available via Linux Packages, VMware, and MindTouch MSI deployments for Commercial and Core offering. Previously MindTouch Core wasn’t available through the Windows MSI.

These changes introduced an unintentional chance for confusion. The MindTouch Community has provided feedback questioning why a “license” needs to be applied to the Core install. Since we have a consolidated deployment for all products, an activation key needs to be applied in order to load the correct version of MindTouch.

The need for applying this activation key wasn’t intended to signal any departure from Open Source nature of MindTouch Core. You can still compile from source and is still licensed the same.

For an overview of how to apply the license review our License documentation.

Here at MindTouch, we’re always striving to simplify the installation and maintenance experience of our product – in fact, Mike recently highlighted the joy from one of many customers who appreciates the low maintenance nature of MindTouch.

As a company that has a track record of building an incredibly robust product across Windows and Linux platforms, our users have always had a wealth of deployment package options: source, .rpm, .deb, Windows MSI, virtual images, and even Amazon EC2 AMI images! When we look at deployment options, we’ve tried to stay ahead of the curve: we were one of the first in our product class to offer a virtual image – when Amazon EC2 launched, we also offered an AMI to cloud-enable MindTouch.

While tech-savvy IT administrators have loved the flexibility and ease of our deployment options, the non-IT users have suffered. We know that the experience for installing and evaluating MindTouch locally on Windows has been unnecessarily complex.

Well, this changes today.

Read more…