Most Influential | MindTouch

2013 Top 100 Influencers in #KM – Knowledge Management

April 11th, 2013 | Lisa Hoover | Most Influential

In an effort to chart the power nodes in the social graph of various technology industry disciplines, MindTouch has a history of researching and producing a list of influencers. This began as an internal project to understand sectors important to MindTouch and since 2009 MindTouch has published these reports to the advantage of the community at large. Last week we shared our internal annual report of Techcomm influencers that we produced using LittleBird. This year, MindTouch also analyzed Knowledge Management influencers. As has been the case in the past, MindTouch is again making this list available to the community with the hope that this will strengthen the community, create new relationship and hopefully spark some discussion.

If you have customers, knowledge management is a huge deal companies can not ignore. As the complexity and cost of KM tools becomes more accessible the usage of these tools are spreading to small and medium enterprises that previously couldnt afford the cost or complexity. Moreover, these technologies are getting dramatically better as the become more collaborative. As we’ve mentioned before, all content streams eventually lead back to your company’s doorstep so harness that knowledge and manage it well.

Knowledge management is part art, part science, and maybe even a little voodoo. Here’s the first 25 influencers in our list of folks who really know what KM is all about:

Here’s the entire list of 100 names to know in #KM. Now, before you get riled up because you know that Kate Leggett and Esteban Kolsky are hugely influential and they (or someone similar) are not in the top 100, consider this:

Aaron Fulkerson writes

GetLittleBird does an amazing job of assessing influencers based on a variety of factors native to Twitter (today just Twitter). One principal indicator of influence is the number of influencers that follow a given person on a specific network. In this case, that network is Twitter. If one is not active on the network being measured will they rank highly? No. Does this mean they are less influential? Yes, on that network.

We know there are several profoundly influential people not represented here. However, it should be clear that this list constitutes a core group of influencers in the KM space on Twitter.

Most Influential KM Are you on the influencer list? Congratulations, here’s your badge! You’ve earned it for your work in pushing the edges of your field. You’re an innovator who’s elevating and promoting your field. Thank you. Grab the code below and display your badge with pride. You’re in excellent company.

Grab this snippet to add your badge to your website or blog:

<a href="http://www.mindtouch.com/blog/2013/04/10/influencers-in-knowledge-management" title="MindTouch Most Influential in KM"><img src="http://cdn.mindtouch.com/www/KM_influencer.png" alt="Most Influential in KM" border="0" ></a>

Check back to find out who made the list of top 100 influencers in customer support and customer experience or follow us on Twitter to find out right away when we post the next list.

2013 Top 100 Influencers in #Techcomm

April 4th, 2013 | Lisa Hoover | Featured Post, Let's Talk Techcomm, Most Influential, Tech Comm

It’s time once again for the annual MindTouch list of top influencers in techcomm, customer service, customer experience, and knowledge management! As in years past, our goal is to give back to the community based on tools we use to make our business better. We used the nifty Twitter search and reporting service Little Bird to compile lists of the 100 most engaged and connected people in each of the four categories.

Our lists go beyond the influencers you might already know and direct you to the ones you should know. Little Bird calls these influencers the most emergent — they may not be on your radar screen yet, but they will be soon.

We’ll announce the top 100 influencers in customer service, customer experience, and knowledge management in the next few days but let’s get started right now with the top influencers in #techcomm. Here’s the first 25:

Now go check out the full list of the top 100 influencers in #techcomm. Because we want to make your life easier, we’ve also compiled a Twitter list so you can follow all of these amazing folks with one click.

Are you on our influencer list? Congratulations, here’s your badge! You’ve earned it for your work in pushing the edges of your field. You’re an innovator who’s elevating and promoting your field. Thank you. Grab the code below and display your badge with pride. You’re in excellent company.

You can use this snippet to add your badge to your website or blog:

<a href="http://www.mindtouch.com/blog/2013/04/04/2013-influencers-in-techcomm" title="MindTouch Most Influential Techcomm"><img src="http://cdn.mindtouch.com/www/techcomm.png" alt="Most Influential Techcomm" border="0" ></a>

Check back to find out who made the list of top 100 influencers in content strategy, customer experience, and knowledge management, or follow us on Twitter to find out right away when we post the next list.

The 400 Most Influential in #Techcomm and #ContentStrategy

January 6th, 2012 | Aaron Fulkerson | Most Influential

The MindTouch Leaders of #techcomm and #contentStrategy list is live! You can learn more about:

our process
and the top 10 listed by categories of: Most Influential, Most Emergent, Top Listeners, Most Followed, Oldest Accounts, Most Frequent Tweeters,

Now, you can view the entire list of the top 400 leaders. This list is also available in a single Twitter list here: twitter.com/MindTouch/techcomm-2011-influencers. Now, onto the leaders…
Read more…

We’re Pleased to Announce: The Most Influential in Customer Service

August 2nd, 2011 | SarahC | Most Influential

The Customer Service community is a vibrant gathering of people focused on driving forward-thinking, customer-centric conversations in business today. These community members are dedicated to recognizing excellence in customer support and service, and pushing forward new ideas and ways to not only deliver excellent customer service, but also measure its impact both in traditional and social business terms.

Engaging and exceptional customer service is something that MindTouch is deeply committed to, not only via our awesome service team, but through our products as well. Over the last couple of years, we’ve drawn from these leaders to inform on our product strategy, and it clearly shows, given the amazing response to our social knowledge base by our customers and peers.

With that type of influence and thought leadership, we thought it was suitable to frame our next “Most Influentials” list on this very important group. Read more…

Who do you think is most influential in customer service?

June 29th, 2011 | SarahC | Most Influential

As many of you know, MindTouch publicizes lists of Most Influentials in a variety of industries and spaces. Just in the last year we have announced such lists as

Well it’s about time we put a new list together and this time we’re going to identify the Most Influential People in Customer Service (#custserv). We’re putting a little twist on the selection process this time, though. In addition to calculating out the most influentials using our own special algorithm, we now want YOUR input, after all, we have collaboration in our DNA. So, we ask you: who do you think should be included in the Customer Service Most Influentials list? More specifically, we want to know who you think should be considered in the TOP 5. No pressure or anything…

What makes an influential customer service expert? Someone who drives conversations around new processes, technology or methods to measure success. Someone who brings new ideas to the table and has the experience to contribute best practices, while challenging the status quo.

Below we’ve provided a poll of customer service regulars and a space for other nominations. Remember, the poll is for the Top 5 finalists. Send us your votes and we’ll pick the Top 5 from the poll. The Most Influential in Customer Service (#custserv) list will be announced end of July, so stay tuned and VOTE!

*If you have suggestions for the Top 25 list (beyond that of just the Top 5) comment below!

VOTE for the TOP 5 NOW!

Who do you think should be the Top 5 Most Influential in Customer Service?Market Research

2011 Technical Communication Innovation Award Winners

May 16th, 2011 | SarahC | Awards and Press, Most Influential

The 2011 Technical Communication Innovation Awards aim to acknowledge some of the best — and most innovative — examples of technical communication available today. The awards also are designed to highlight some of the most innovative practitioners in the field. It’s not an exhaustive list. There are many people and organizations doing exceptional work in the technical communication arena. Instead, it’s a snapshot of some of the best examples of innovation that are likely to have a long-lasting impact on the future of tech comm.

The 2011 Technical Communication Innovation Awards are brought to you by The Content Wrangler and MindTouch. Here we go…
Read more…

And That’s a Wrap: LavaCon 2010

October 2nd, 2010 | MarkF | Conferences, content strategy, Enterprise 2.0, Most Influential

Thanks to Jack Molisani and the entire LavaCon team for an amazing conference this year. A quick scan of the #lavacon hashtag will give you an idea of how well the conference was received.

If you weren’t able to attend, you missed some great presentations by the leading content strategists and marketers in the industry today. You also missed MindTouch naming the 25 Most Influential Content Strategists, an impartial ranking and recognition of the people who are leading the way in content strategy.

Interview with Tristan Bishop

August 12th, 2010 | MarkF | content strategy, Most Influential

Earlier this week, I had a chance to interview Symantec’s Tristan Bishop (@KnowledgeBishop) about the future of the Technical Communication profession. For the past 15 years, Bishop (linkedin.com/in/tristanbishop) has been driving teams toward “efficient delivery of effective content”. His current role, unifying content strategy at the world’s leading security company, provides him with a unique vantage point on the rapidly evolving documentation landscape.

Note: Bishop agreed to this interview as a personal discussion, and emphasized that his opinions are his own, and not those of his employer.

Fidelman: Thank you for taking the time to talk with me. From reviewing your blog, I understand that you predict that technical communications will become profoundly more strategic and social in the next few years. I want to start by asking, which of your career experiences have contributed to your predictions about the profession’s future?

Bishop: I’ve been involved in Knowledge Management since the mid-1990s. Over the past decade, I’ve been privileged to help a number of brands migrate legacy enterprise documentation into topic-based XML, in order to facilitate nimble delivery. These past few years, I’ve been working on integrating Information Developer topics with Technical Support delivery channels, to increase customer Self-Service.

The Most Influential Technical Communicator Bloggers

July 29th, 2010 | MarkF | content strategy, Most Influential

The Technical Communicator community has many influential bloggers. Yet for an industry known for its communication skills, we were surprised by the lack of social media experience even among the elite. Astonishing, given the nature of the industry. I suspect that will change as Technical Communicators become more comfortable with today’s communication tools.

In compiling our ranking of the most influential Technical Communicator bloggers, we chose a variety of metrics to measure influence. Our Most Influential Blogger (MIB) formula consists of a weighted average across a range of metrics including Alexa, Klout Influence, Google Page Rank, Technorati Authority, and Twitter Followers.

In determining which bloggers are most influential the following criteria needed to be met:

The individual needed to have a blog with regular updated posts.
The blogger needed to have external activity on 3rd party sites like Twitter for additional influence points.
The blogger’s focus needed to be Technical Communication subject matter

The MIB formula illustrates how much influence the individual has in relation to the other bloggers. These thought leaders were first scored for influence then compared to one another to create the top 25 ranking. For example, Scott Abel would have been the most influential had he been more active on Twitter.

Although Abel has 4437 followers, he is not active enough and does not engage others to promote his influence. According to Klout, “@scottabel needs to engage more with others or be more active to gain influence.”