San Francisco – Dreamforce 2014 – Oct. 13, 2014 – MindTouch, Inc., the company that accelerates customer success and converts product and support content into a profitable sales and marketing channel, today announced it has joined the Salesforce Analytics Cloud ecosystem to help provide the ultimate customer spend and retention solution. By integrating the MindTouch suite of services into this program MindTouch empowers companies with a real-time understanding of the exact product and support content that most effectively:
- assist sales in closing new customers fast and
- create the most successful customers post-sale.
Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform designed for every business user, making it easier than ever for anyone to explore data, uncover new insights and take action instantly from any device.
Both sales and support teams will have access to actionable intelligence that identifies the most effective content for driving the sale and creating product experts. Combining the power of Salesforce Analytics Cloud with MindTouch is expected to improve sales execution, increase user adoption, create product experts, and drive brand advocacy – all of which will positively impact customer spend and retention.
“Companies need decision tools, not another analytics or business intelligence technology. Salesforce Analytics Cloud delivers this by making it fast and easy to extract actionable information,” said Aaron Fulkerson, Founder & CEO of MindTouch. “Salesforce just became a juggernaut in the analytics and business intelligence space for two reasons: Salesforce has the customer ‘golden’ record and the sheer overwhelming number of partners ready and willing to build on Analytics Cloud.”
“The convergence of mobile, social and cloud computing has sparked a data revolution, and companies today must leverage data-driven insights to connect with their customers in a whole new way,” said Keith Bigelow, senior vice president & general manager, Salesforce Analytics Cloud, salesforce.com. “Salesforce Analytics Cloud is the first cloud analytics platform designed for every business user. With partners such as MindTouch, Inc., customers can benefit from a wealth of additional analytic applications to extend analytics for every business need, making it easier than ever for anyone to explore and share data instantly, uncover new insights and take action from anywhere.”
MindTouch and Salesforce Analytics Cloud Empowers Customers to Transform Data into Business Insight
In addition to delivering the most effective self-service success center for creating brand experts and advocates, MindTouch increases organic web traffic by converting product information, best practices, training materials, and support information into valuable content for SEO. MindTouch also lowers the cost of supporting customers while improving the quality of support and user adoption.
Come See the Power of MindTouch and Salesforce Analytics Cloud in Action this Week at Dreamforce 2014, the World’s Largest Software Conference
MindTouch will be presenting our Customer Success Cloud Software at Booth W-833 in the West Hall. Here, we plan to share best practices in customer success and support as well as walk customers through our product, showcase real-life success stories by customers like Paypal, Zuora, MakerBot, Avalara, and more.
Wave Opens Up Insights From Every Data Source—Now Anyone Can Build and Deploy Analytics for Any Business Need
Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform that enables admins, IT and developers to work closely with business leaders to empower everyone to make smarter, data-driven decisions in seconds. Natively integrated with Salesforce1 Platform, Salesforce Analytics Cloud benefits from the trusted platform and enables admins to quickly drag and drop Salesforce data to deploy sales, service and marketing analytics apps. In addition, developers and IT can use new Wave APIs and other data connectors to easily connect to any other data sources to build any custom analytics app for any business function, or embed analytics into an entirely new generation of analytics apps and connected products for customers.
- Become a fan of MindTouch: https://www.facebook.com/MindTouch
- Follow MindTouch on Twitter: https://twitter.com/MindTouch
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MindTouch, Inc is a provider of cloud based customer success software. MindTouch is
transforming how all businesses drive customer success by empowering them to author, capture
and serve knowledge to their customers in new ways and by creating insight from customers’
behavior. MindTouch creates shorter sales cycles, increases organic site traffic, and turns new
users into experts and brand advocates.
MindTouch is used by millions of people every day. Industry leaders like Intuit, Remington,
Hewlett-Packard, Verizon, SAP, Zuora, MakerBot and RSA Security rely on MindTouch to
support their customers’ success. Read more about MindTouch here: http://mindtouch.com