Recent Gartner Report Does Deep Dive into 2015 CRM Landscape

April 9th, 2015 | | MindTouch

Odds are, if you’re not already using a CRM system, you’re looking into one. Businesses are looking to find solutions that will help them adapt to the quickly changing consumer landscape. In “The Gartner CRM Vendor Guide, 2015,” you will find an exhaustive analysis of the “digital CRM technologies that drive growth and elevate the […]

Q&A with Damien Howley, VP of Customer Success at MindTouch

April 1st, 2015 | | Customer engagement, Customer Experience Strategy, customer success resources, MindTouch

Today’s post is part one of an in-depth interview with Damien Howley, the VP of Customer Success at MindTouch.  Damien is a seasoned customer success leader who has a proven record of building and running customer success teams. Damien has served as the MindTouch VP of Customer Success since February 2013 and has a background […]

The Content Repository is the Key to Customer Experience Management

August 16th, 2012 | | Content in Context, Guest Blogger

There is a lot of discussion around the role of the web content management system in customer experience management (CXM). Some say it’s the core, others say it’s an element, but not a driver. I say they are both right. Let`s be very specific here, because it is important. If we were just talking purely […]

Today, Sugar CRM Launches their MindTouch Powered Support Center

April 5th, 2012 | | Featured Post, News

Sugar CRM, the well known customer relationship management (CRM) platform which is “designed to help your business communicate with prospects, share sales information, close deals and keep customers happy” now uses MindTouch to power their comprehensive support center.   Sugar CRM brands itself as the “CRM Made Simple” and their new support site subscribes to […]