It’s time once again for the annual MindTouch list of top influencers in techcomm, customer service, customer experience, and knowledge management! As in years past, our goal is to give back to the community based on tools we use to make our business better. We used the nifty Twitter search and reporting service Little Bird to compile lists of the 100 most engaged and connected people in each of the four categories.

Our lists go beyond the influencers you might already know and direct you to the ones you should know. Little Bird calls these influencers the most emergent — they may not be on your radar screen yet, but they will be soon.

We’ll announce the top 100 influencers in customer service, customer experience, and knowledge management in the next few days but let’s get started right now with the top influencers in #techcomm. Here’s the first 25:

  1. Tom Johnson
  2. Sarah O’Keefe
  3. Scott Abel
  4. stc_org
  5. Bill Swallow
  6. Alan Houser
  7. Anne Gentle
  8. Ellis Pratt
  9. Catherine Hibbard
  10. David Farbey
  11. Thomas M. Aldous
  12. Char James-Tanny
  13. Sharon Burton
  14. Larry Kunz
  15. Matt Sullivan
  16. Arnold Burian
  17. Rahel Anne Bailie
  18. STC Summit
  19. Scriptorium
  20. Michelle Sander
  21. Jack Molisani
  22. Tech Comms
  23. Ivan Walsh
  24. Ben Woelk
  25. Ankur Jain

Now go check out the full list of the top 100 influencers in #techcomm. Because we want to make your life easier, we’ve also compiled a Twitter list so you can follow all of these amazing folks with one click.

Most Influential TechcommAre you on our influencer list? Congratulations, here’s your badge! You’ve earned it for your work in pushing the edges of your field. You’re an innovator who’s elevating and promoting your field. Thank you. Grab the code below and display your badge with pride. You’re in excellent company.

You can use this snippet to add your badge to your website or blog:

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Check back to find out who made the list of top 100 influencers in content strategy, customer experience, and knowledge management, or follow us on Twitter to find out right away when we post the next list.

In just a little under 3 weeks – September 9th, to be exact  - MindTouch will be hosting our European Launch Event in London to formally bring MindTouch Technical Communications Suite across the pond.  MindTouch TCS, the Killer App for strategic content, has already been met with considerable market enthusiasm throughout North America and we’re excited to launch our newest offering to our European customers and partners.

Register Here for the Event

Already, we’re expecting a full house at the event, where we’ll be presenting the “Future of Strategic Content”.  This is a must-attend event for anyone interested in learning how documentation can become a key strategic driver for increased revenue, decreased support costs and more effective community and brand building.  In addition to our presentation, we’ll also be showcasing how the most innovative companies author, publish and curate their online documentation.

This all leads to the centerpiece of the day’s discussions – how MindTouch TCS enables our customers and partners to deliver the industry’s first “social documentation” solution to their users and communities.    Like I said, this is a must-attend event for anyone responsible for their company’s content strategy.

As an added bonus, we are pleased to announce that Ellis Pratt, from Cherryleaf will be one of our featured speakers.  As you might recall, Ellis was recently named one of the – #5 to be exact – Most Influential Technical Communicators by MindTouch.  Ellis will be presenting the “Seven Key Challenges Technical Publications Departments Face Today”.

I hope to see you there!

Register Here for the Event