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Customer retention and loyalty is heavily dependent upon a businesses’ ability empower their customers. Products are becoming more complex with each release cycle and, even with strong usability designs, customers require more information to become experts. The challenge for businesses is figuring out how to capitalize on this need, lower the barriers to entry, and provide quality support services so that their customers can educate themselves in the shortest amount of time possible. Companies that focus on customer success enjoy [...]

In a compelling new eBook, Open Minded CEOs: A collection of essays and interviews from opensource.com, we learn that working the open source way isn’t always easy and the reward of fanning idea sparks into successful product bonfires takes more than effort, it takes passion and determination. CEOs that make every effort daily to implement open source philosophies in their companies face some central and challenging questions: How can we bring people together to do great things? What motivates them? [...]

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SAN DIEGO, CA. October 1, 2012— MindTouch, the company that is reinventing product help with web, social and mobile innovations, today announces a partnership with Salesforce and the AppExchange certification of a new MindTouch CRM Connector for Salesforce Knowledge that makes available, for the first time, enterprise grade knowledge for Salesforce CRM and Salesforce Service Cloud. Users will dramatically improve the speed and effectiveness of their customer support teams.

MindTouch, a cloud delivered customer success software platform that drives user adoption [...]

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Every once in a while, I sit back, push away from my desk and look around at all the amazing things that are happening at MindTouch, and how much we’ve grown over the past few years. It’s true, we have a really great product…but there’s more to it than that, and I thought I’d share what we’ve learned as we’ve grown from a small open-source start-up to a company trusted by thousands of other companies, large and small, around the [...]

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This year MindTouch is proud to send it’s CEO, Aaron Fulkerson and it’s Customer Experience Manager, Corey Ganser to the 10th annual LavaCon Conference on Digital Media and Content Strategies  to be held October 7–9 in Portland, Oregon.

Aaron Fulkerson will deliver a presentation titled Tech Comm and Support that Delivers Customer Happiness: Field Tested Social Design Patterns That Work. 

” Every company wants their customers to be ecstatic with their products. The best way to achieve customer happiness is to convert [...]

Management

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Great companies are made by happy customers. Create user advocates and product experts with MindTouch®. Millions use our software every day.

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Publishing workflow

In an ongoing effort to redefine customer help, MindTouch announces support for common CCMS vendors like Astoria, DocZone, SDL Trisoft, and IXIAsoft. Releases business “how-to” toolkit for socializing CMS and CCMS.

Austin, TX, November 17, 2011 — MindTouch, the provider of exceptional product help experiences, announced at Lavacon this week support for common Componentized Content Management System (CCMS) vendors such as Astoria, DocZone, SDL Trisoft and IXIAsoft.

XML and DITA based CMS’s have proven market value by decreasing the cost of [...]

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“F1 for Web Applications” Puts Contextually Relevant Help Content Within Reach, Helps Users Avoid the Noise and Confusion of Forums

San Diego, CA, July 19, 2011 — MindTouch, the leader in exceptional and engaging product help experiences, today announced the availability of MindTouch Contextual Help – a new capability of MindTouch TCS that allows application vendors to instantly add a contextual help system to their Web apps. This “F1-style” addition creates a rich social help experience for end users, removes the need [...]

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New Turn-key Social Intranet Replaces Disparate Online Collaboration Tools with Unified, Engaging Solution

San Diego, CA, November 5, 2010 — MindTouch, the company that transforms great work into strategic content, today announced the immediate availability of MindTouch Social Intranet with Workforce by Dachis Group. This jointly developed solution is an enterprise-ready, turn-key intranet solution that replaces online collaboration silos with a purpose-built solution that brings teams, applications and systems together to help your organizations accomplish more. 

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The days of stagnant [...]

Summit to Support President Obama’s Goal of Having the Best-Educated, Most Competitive Workforce in the World by 2020

Washington D.C. October 5, 2010 — MindTouch, the company that transforms great work into strategic content, announced today that its CEO, Aaron Fulkerson, will join industry and policy experts in a discussion at the White House, addressing issues and trends in higher education and its important role in building the leaders and workforce of tomorrow.

Following a keynote address by President Obama, Summit [...]