Stop Losing Customers Because They Don’t Understand The Full Potential Of Your Product

April 8th, 2014 | | content strategy, Customer Experience Strategy, Editorial, Featured Post, MindTouch

Customer retention and loyalty is heavily dependent upon a businesses’ ability empower their customers. Products are becoming more complex with each release cycle and, even with strong usability designs, customers require more information to become experts. The challenge for businesses is figuring out how to capitalize on this need, lower the barriers to entry, and […]

New eBook “Open Minded CEOs”, an Expose of Open Source Revolutionaries

October 18th, 2012 | | Awards and Press, Community News

In a compelling new eBook, Open Minded CEOs: A collection of essays and interviews from, we learn that working the open source way isn’t always easy and the reward of fanning idea sparks into successful product bonfires takes more than effort, it takes passion and determination. CEOs that make every effort daily to implement […]

MindTouch Announces a Salesforce® Partnership: Enterprise Grade Knowledge Now Available in AppExchange®

October 1st, 2012 | | Featured Post, Press Release

SAN DIEGO, CA. October 1, 2012— MindTouch, the company that is reinventing product help with web, social and mobile innovations, today announces a partnership with Salesforce and the AppExchange certification of a new MindTouch CRM Connector for Salesforce Knowledge that makes available, for the first time, enterprise grade knowledge for Salesforce CRM and Salesforce Service […]

5 Things You Need to Know to Answer 1 Question: What Makes Your Company Great?

August 28th, 2012 | | Customer Experience Strategy

Every once in a while, I sit back, push away from my desk and look around at all the amazing things that are happening at MindTouch, and how much we’ve grown over the past few years. It’s true, we have a really great product…but there’s more to it than that, and I thought I’d share […]

Two Must See Presentations at LavaCon 2012

August 22nd, 2012 | | Conferences, MindTouch

This year MindTouch is proud to send it’s CEO, Aaron Fulkerson and it’s Customer Experience Manager, Corey Ganser to the 10th annual LavaCon Conference on Digital Media and Content Strategies  to be held October 7–9 in Portland, Oregon. Aaron Fulkerson will deliver a presentation titled Tech Comm and Support that Delivers Customer Happiness: Field Tested Social Design […]


January 31st, 2012 | | Uncategorized


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