Customer retention and loyalty is heavily dependent upon a businesses’ ability empower their customers. Products are becoming more complex with each release cycle and, even with strong usability designs, customers require more information to become experts. The challenge for businesses is figuring out how to capitalize on this need, lower the barriers to entry, and provide quality support services so that their customers can educate themselves in the shortest amount of time possible. Companies that focus on customer success enjoy [...]
In a compelling new eBook, Open Minded CEOs: A collection of essays and interviews from opensource.com, we learn that working the open source way isn’t always easy and the reward of fanning idea sparks into successful product bonfires takes more than effort, it takes passion and determination. CEOs that make every effort daily to implement open source philosophies in their companies face some central and challenging questions: How can we bring people together to do great things? What motivates them? [...]
SAN DIEGO, CA. October 1, 2012— MindTouch, the company that is reinventing product help with web, social and mobile innovations, today announces a partnership with Salesforce and the AppExchange certification of a new MindTouch CRM Connector for Salesforce Knowledge that makes available, for the first time, enterprise grade knowledge for Salesforce CRM and Salesforce Service Cloud. Users will dramatically improve the speed and effectiveness of their customer support teams.
MindTouch, a cloud delivered customer success software platform that drives user adoption [...]
This year MindTouch is proud to send it’s CEO, Aaron Fulkerson and it’s Customer Experience Manager, Corey Ganser to the 10th annual LavaCon Conference on Digital Media and Content Strategies to be held October 7–9 in Portland, Oregon.
Aaron Fulkerson will deliver a presentation titled Tech Comm and Support that Delivers Customer Happiness: Field Tested Social Design Patterns That Work.
” Every company wants their customers to be ecstatic with their products. The best way to achieve customer happiness is to convert [...]
In an ongoing effort to redefine customer help, MindTouch announces support for common CCMS vendors like Astoria, DocZone, SDL Trisoft, and IXIAsoft. Releases business “how-to” toolkit for socializing CMS and CCMS.
Austin, TX, November 17, 2011 — MindTouch, the provider of exceptional product help experiences, announced at Lavacon this week support for common Componentized Content Management System (CCMS) vendors such as Astoria, DocZone, SDL Trisoft and IXIAsoft.
XML and DITA based CMS’s have proven market value by decreasing the cost of [...]
New Turn-key Social Intranet Replaces Disparate Online Collaboration Tools with Unified, Engaging Solution
San Diego, CA, November 5, 2010 — MindTouch, the company that transforms great work into strategic content, today announced the immediate availability of MindTouch Social Intranet with Workforce by Dachis Group. This jointly developed solution is an enterprise-ready, turn-key intranet solution that replaces online collaboration silos with a purpose-built solution that brings teams, applications and systems together to help your organizations accomplish more.
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The days of stagnant [...]
Summit to Support President Obama’s Goal of Having the Best-Educated, Most Competitive Workforce in the World by 2020
Washington D.C. October 5, 2010 — MindTouch, the company that transforms great work into strategic content, announced today that its CEO, Aaron Fulkerson, will join industry and policy experts in a discussion at the White House, addressing issues and trends in higher education and its important role in building the leaders and workforce of tomorrow.
Following a keynote address by President Obama, Summit [...]