In June 2009, Booz Allen Hamilton (“BAH”) was awarded the Open Enterprise 2009 Innovation Award for its groundbreaking Enterprise 2.0 portal, appropriately named “Hello”. Booz Allen won the award in large part for because as Oliver Mark’s described it: “<BAH is> truly transforming their organization at its core through deep, enterprise-wide adoption.” ,Bill Ives wrote a fantastic series on the first generation Hello. It’s well worth the read.
Today, we’re pleased to announce that MindTouch and Microsoft are now powering BAH’s next generation hello.bah.com intranet., which went live on May 3, 2010 with only a few glitches (not related to MindTouch, mind you .
Walton Smith who headed up the project for BAH’ disclosed to us that Booz Allen chose MindTouch over their previous solution provider because of our ability to scale and the incredible amount of flexibility MindTouch gives its users. He understands that Hello.Bah can easily be expanded by using the powerful MindTouch architecture to rapidly develop mashups, social applications and custom enterprise solutions. Walton understands and readily embraces the concept of having it “your way”.
But survey respondents believe they need to be…
Recently, MindTouch sponsored a survey conducted by TechTarget to learn more about best in class Intranets in the SMB space and the Global 3000. We expected most Intranets not to be Enterprise 2.0 enabled, but we wanted to learn first hand the different varieties of Intranets and if they were providing value.
Interesting note: 87% of the respondents had an Intranet while 13% did not.
Who took the Survey?
TechTarget interviewed over 200 companies. Twenty-three percent of them were over $1 billion in revenue while forty-two percent were between $1m and $50m. A good mix of respondents.
Let’s get to to the results:
We have received a number of requests recently from companies looking for hard ROI data on our Intranet Collaborative Network so that they can sell our solution internally. The issue that immediately comes to mind is that each company uses their intranet differently so that quantifying ROI is a subjective exercise. In other words, every company will realize benefits and ROI differently depending on how they use their Intranet. I am confident however that a large number of positive benefits can be realized and measured by focusing on specific business needs that address cost savings, revenue gains, or cost avoidance.
A few areas that have proven to yield hard ROI benefits using MindTouch:
If the world didn’t change business would be easy. Nothing ever stays the same and certainly not in today’s business environment. The need for speed and adaptation has never been more pressing but still most medium and large companies are very slow to adapt to changing business conditions. Most Executives get this and are exploring solutions that bring agility and flexibility into their organizations.
Meanwhile, today’s corporations are built to have a single view of their customers. Segmented data resides in individual departments and is not easily federated across the organization. There are too many unconnected systems, silo databases and laborious processes with countless parochial interests and needs. This predicament slows decision making and project execution while rarely providing management with lessons learned to course correct in the future.
In general, when Executives want performance figures on each of the lines of business it’s typically done haphazardly or by asking for specific reports which take weeks to create. This is analogous to the 18th century naval voyages where discovery was taking place but expedition reports didn’t come back for months. In today’s economic environment where acquiring, servicing and retaining customers is paramount, you are at a competitive disadvantage if you don’t have a real-time federated view of the enterprise.