In an ongoing effort to redefine customer help, MindTouch announces support for common CCMS vendors like Astoria, DocZone, SDL Trisoft, and IXIAsoft. Releases business “how-to” toolkit for socializing CMS and CCMS.
Austin, TX, November 17, 2011 — MindTouch, the provider of exceptional product help experiences, announced at Lavacon this week support for common Componentized Content Management System (CCMS) vendors such as Astoria, DocZone, SDL Trisoft and IXIAsoft.
XML and DITA based CMS’s have proven market value by decreasing the cost of [...]
I’ve just returned from the 2011 Lavacon conference in Austin, TX where I presented "Who Cares About Your Live Content?". The audience at the conference included content strategists, techpubs, elearning and techcomm managers. There were great sponsors present, such as: Adobe TCS, Astoria, SDL LiveContent, IXIAsoft and Madcap Flare.
I’m sharing my deck with you here because I think it’s a great crash course on the real world benefits of help and product content across an entire organization.
Also TechWhirl provided a [...]
This year at TCWorld in Germany, Scott Abel hosted a full day of content strategy talks. The participants included an illustrious group in the content strategy space including: Ann Rockley, Charles Cooper, Rahel Ann Bailie, Geoff Roberts, Noz Urbina and Ray Gallon. Scott did an amazing job of organizing the speakers and focusing the content. This track was really relevant and valuable. It was helpful to anyone in customer support, marketing, product management and, of course, techcomm. There were two [...]