Many of the world's most respected brands rely on MindTouch including NASA, SAIC, Booz Allen, Microsoft, Cisco, Washington Post, Viacom, the New York Times, AXA, Timberland and HCA.
Innovative companies like RightScale, ExactTarget and Mozilla have standardized on MindTouch for their documentation strategy.
Learn HowWay back in August, 2010 I wrote an article for Forbes titled “The Evolution of User Manuals” about the strategic value of technical, help and product content. This article has since been referenced by a variety of third parties. In the last few weeks I’ve had several people reach out to me mentioning that the [...]
Our latest webinar, “Lessons from the Masters: Trends You Need to Know for Your Next Web Support Site Makeover” was a discussion between Scott Abel and Jeffrey Tarter, Executive Director at Association of Support Professionals discussed how to keep your support site ahead of the curve in a fast-evolving competitive marketplace. Jeffrey drew on examples [...]
The support plan structure that is provided at MindTouch includes 2 tiers of tickets. The first tier is a System Maintenance ticket which are basic questions about how to use/install/configure MindTouch. The next tier of support has advanced tickets called METs (MindTouch Expert Tickets). These tickets allow for support of advanced functionality within MindTouch. The [...]
The MindTouch Support Department is please to unveil our latest offering: MindTouch Expert Tickets (MET). This new categorization of support tickets has been created to help you achieve advanced functionality for your MindTouch installation, previously not covered under Basic Support. Example MET requests include: Configure Single-Sign-On (SSO) within MindTouch to connect with an Active Directory [...]
Effective immediately, MindTouch has updated our customer care offerings. With our many years of supporting innovative companies with their collaboration projects, we’ve developed new engagement options to allow you to do more, faster, with your MindTouch deployment. Whether you’re looking for 24×7 support, one–on-one screen sharing sessions or real-time support chat, we have the plan [...]
Copyright © 2011 MindTouch, Inc.
