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Categories   content strategy|MindTouch

Adding a Social Layer to CCMS’s Like SDL Trisoft and IXIASoft

Damien H on Nov 2nd, 2011
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Technical communication is currently suffering the side effects of a “social revolution” and is failing to evolve to the needs of the customer. Industry leaders such as IXIAsoft, SDL with Trisoft and others have done an excellent job of innovating the ease in which companies can manage content. Focusing on XML authoring tools and Component [...]

Categories   Webinar

Replay “Document Structuring 101: The Difference between Unstructured and XML”

Sarah Lieber on Aug 5th, 2011
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Our latest webinar, “Document Structuring 101: The Difference between Unstructured and XML” was a discussion by Scott Abel and Tom Aldous, Adobe Product Evangelist about the difference between Unstructured and XML content. The webinar was an action-packed 60 minutes and the recording and Q&A are now available below.

Categories   Webinar

Replay of Managing Global Documentation Teams in a Connected World: Tips for Success

Sarah Lieber on Jul 27th, 2011
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Last Friday’s webinar, “Managing Global Documentation Teams in a Connected World: Tips for Success” was a discussion between Scott Abel, the Content Wrangler, and Paul Perrotta, formerly a global product documentation and training team leader at a network management software division of Cisco Systems. In this webinar, the two discussed the realities of how a [...]

Categories   Webinar

Replay of No Black Magic Required: Optimizing Support Content for Findability with Andrew Bredenkamp of Acrolinx

Sarah Lieber on Jun 27th, 2011
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Our latest webinar, “No Black Magic Required: Optimizing Support Content for Findability” was a discussion between Scott Abel and Andrew Bredenkamp, CEO of Acrolinx. The two discussed how search engines “see” your content and how you can leverage content metrics to help ensure your customers can find the content they need. They also discussed how [...]

Categories   MindTouch

Is that XML in your wiki?

Steve Bjorg on Feb 23rd, 2009
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Every so often, I get the question of “why would anybody want to store XML in a wiki?” Granted, this question is usually brought up by a competitor rather than by a customer. At first brush, XML just makes things more complicated, but this perception quickly dissipates as your collaboration turns into automation turns into [...]

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