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Success Stories

Table of contents
  1. 1. Success Stories
        1. 1.1.1.1. Objective
        2. 1.1.1.2. Solution
        3. 1.1.1.3. Outcome
        4. 1.1.1.4. Real Success
        5. 1.1.1.5. Objective
        6. 1.1.1.6. Solution
        7. 1.1.1.7. Outcome
        8. 1.1.1.8. Real Success
        9. 1.1.1.9. Objective
        10. 1.1.1.10. Solution
        11. 1.1.1.11. Outcome
        12. 1.1.1.12. Real Success
        13. 1.1.1.13. Objective
        14. 1.1.1.14. Solution
        15. 1.1.1.15. Outcome
        16. 1.1.1.16. Real Success
        17. 1.1.1.17. Objective
        18. 1.1.1.18. Solution
        19. 1.1.1.19. Outcome
        20. 1.1.1.20. Real Success
      2. 1.1.2. Learn more about MindTouch
  2. 2. More Information

Success Stories

MindTouch leads the Enterprise Collaborative Network market, offering open source solutions that increase workgroup efficiency and productivity and rapidly produces results through the use of collaborative intranets, extranets and knowledge bases. With over 1,000 customers and 16 million users, MindTouch delivers the world’s best platform for creating, aggregating, and sharing information regardless of form. In 2009, MindTouch was cited as a Forrester Wave Strong Performer and the best product alternative to Microsoft SharePoint and IBM Lotus.

 

Click each customer logo to learn how they leverage the power of collaborative networking:

 
The Washington Post Bill Me Later Mozilla Red Mountain RightScale
  • This new phase in WhoRunsGov.com’s growth invites the Washington community, and the public at-large, to share their knowledge of how Washington works. We’ve created an easy and dynamic way for them to do
    just that."
    WhoRunsGov
    www.whorunsgov.com
     
    Objective

    Launch a consumer-facing community that engages consumers and thought leaders’ political views without spending an exorbitant amount of time or money.

    Solution

    The Washington Post tasked MindTouch with launching a new kind of online resource and community site that would inform and engage users by providing a unique look at the world of Washington politics through its key players and personalities.

    Outcome

    In six weeks a new community was implemented and launched. Since inception the site, WhoRunsGov.com, has exceeded all expectations in traffic , community engagement and growth. The site features editable profiles of influential political officials who shape government policy, integrated blogging, and real-time information aggregated from external websites that is contextually relevant to the subject matter. Moreover, the property allows community contributions, which are moderated by site editors.

    Real Success

    From concept to launch, WhoRunsGov was up and running in six weeks. Traffic, community engagement and growth have met or exceeded client expectations.

  • MindTouch is truly onto something by combining everything that's great about
    a wiki and everything that's great about Microsoft SharePoint into one platform. [MindTouch] pulls it all together into a really amazing concept. That's the truth,
    I use the product - it's amazing."
    Bill Me Later
    www.billmelater.com
     
    Objective

    Implement an intranet that improves efficiency, searchability and business intelligence.

    Solution

    Bill Me Later selected MindTouch for its collaboration platform. Integrating existing systems, extensibility and ease-of-use were all important considerations. MindTouch replaced e-mail, shared folders, a legacy intranet and databases. With MindTouch, Bill Me Later created a new and more effective collaboration medium that included enterprise mashups for business intelligence across several enterprise applications and data sources.

    Outcome

    Bill Me Later realized dramatic savings in resources and time by bringing teams to a common collaboration and reporting platform with better search and discovery, better versioning and tracking, and improved security around unstructured content. The MindTouch solution was deployed over a period of weeks, not months, and has reduced the cost of doing business by 40%.

    Real Success

    MindTouch delivered a 1000-to-one return on investment in the first year through dramatic improvements in the way Bill Me Later employees capture, share and collaborate on all content and media.

  • The extensive API will let us pull in information from all over the project, making Mozilla Developer Center a much more valuable resource for web developers and Mozilla developers alike."
    Mozilla
    developer.mozilla.org
     
    Objective

    Seamlessly migrate one of the world’s largest developer communities to a new platform that is scalable and more extensible.

    Solution

    Mozilla approached MindTouch when they realized their current wiki solution didn’t meet the scalability and extensibility needs of their large and rapidly growing developer community. Consisting of nearly 100,000 editors collaborating in almost twenty languages across tens of thousands of pages of content, Mozilla worked with the MindTouch team to seamlessly transition and migrate their entire developer community to the MindTouch platform.

    Outcome

    Their MindTouch solution was migrated and deployed to production in weeks. Today the platform is used to build new community capabilities and the API is leveraged by Mozilla to maximize value from information scattered across many Mozilla properties, making the Mozilla Developer Center a much more valuable and engaging resource.

    Real Success

    Out of all the platforms Mozilla evaluated, MindTouch was the only platform that could be extended as a platform for web applications and deliver this level of power and sophistication to the Mozilla community.

  • Enterprise mashups across legacy Intranet, databases, and financial applications have resulted in a 25% productivity gain across all our departments, saving us millions of dollars."
    Red Mountain Retail Group
    www.redmountainretailgroup.com
     
    Objective

    Create a collaborative network that allows for business intelligence, application mashups, knowledge capture and ERP reporting transparency.

    Solution

    With only a single IT person and within a period of six weeks, Red Mountain deployed a closed-loop collaborative network built on MindTouch. The first phase involved MindTouch delivering basic wiki collaboration. The company saw a 5% improvement in productivity across all departments. Immediately thereafter, Red Mountain deployed MindTouch enterprise adapters to automate both weekly and monthly property and project reports. With this they were able to do more with 20% less resources. Finally, Red Mountain created department and executive dashboards. Existing systems that were integrated with MindTouch include Microsoft Access, SQL Server, Yardi Financial Software, Microsoft Small Business Server (file server) and the legacy intranet.

    Outcome

    They experienced a business benefit from Business Intelligence dashboards and dynamic reporting for all the company’s properties. These provided a single, common view of the data across the company, eliminating information silos and the need for each department to develop separate and very time-consuming weekly reports.

    Real Success

    Enterprise reporting, dashboards and custom workflows across legacy Intranet, databases, and financial applications have resulted in over 25% productivity gain across all Red Mountain Retail departments, saving them millions of dollars.

  • MindTouch not only helped us meet our tight deadline, they also coached and trained us along the way so that by the end of the project, we were completely self-sufficient."
    RightScale
    support.rightscale.com
     
    Objective

    Quickly provide a consumer-facing support portal for product documentation and knowledge management.

    Solution

    RightScale selected MindTouch to launch their Collaborative Network for self service-support and product documentation in mid-2009. RightScale needed a structured knowledge base to aggregate content that consisted of tutorials, videos, references, and frequently asked questions for their customers.

    Outcome

    RightScale developed a customized Collaborative Network in one month. Innovations in the property included dynamically updated navigation tools that exposed potentially overlooked portions of documentation, collaborative editing, and rapid application. An advanced search interface was also added on to the MindTouch enterprise search engine that enabled custom queries based on tagging, page and file contents.

    Real Success

    The user experience of the site delivers an easy and fluid way for visitors to navigate and find desired information, contact support and refine searches. The RightScale Support Portal was launched in one month.

 

Learn more about MindTouch

It is time for enterprise software to take a giant leap forward. Watch the video to the left to see how you, along with our 16 million other users, can benefit for the power of MindTouch.

Why MindTouch

 
 

More Information

Get a quote for MindTouch 2009 now. A sales engineer will be available to answer any questions.

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