Effortless Authoring and Publishing
The Web based WYSIWYG authoring within the MindTouch makes creating and publishing effortless and requires zero training. With collaborative authoring many users can simultaneously edit content and version control makes sure you have a complete audit trail and that nothing is ever lost between edits.
Yes, you can permission public/private spaces and you have access to robust permissions based on groups, users and roles. MindTouch also offers the ability to stage content and moderate contributions with a draft / approval workflow.
The rich authoring and publishing experience will forever change the way you look at content maintenance. And yes, you can continue to use your existing authoring and publishing pipelines if you like.
Adaptive Search
MindTouch includes a powerful search engine that indexes articles, comments and even the contents of file attachments. We call it adaptive because MindTouch learns from user interactions and continues to get better as your users score content, visit, click and interact with pages. No work on your part – just let MindTouch do its job. Site admins have access to tools for analyzing search, manipulating and specifying recommended results.
Feedback
MindTouch offers page and search result scoring and feedback mechanisms. Scoring impacts the adaptive search and informs behavioral analytics. Also, user feedback can open a support ticket in your current ticketing system via email and MindTouch will email the appropriate author or editor who can respond directly to the user’s feedback.
Support Ticketing Integration
MindTouch plugs into pretty much any support ticketing system. Support agents will receive real-time search results from MindTouch. Agents can drag and drop relevant articles and click send. Your users will get the best possible solution, will know where to return to self serve and with auto-related articles they will develop their product expertise. Agents can also publish to MindTouch with a click.
Behavioral Analytics
These powerful reports were designed to inform content strategy: which articles need to be written or improved. Reviewing user search patterns will also help product, marketing and sales teams. Marketers and content strategists value the ability to tactically execute on search engine optimization (SEO) strategy.
F1 Help Button: Contextual Help System
In just minutes you can add a contextual help system powered by MindTouch to your web applications. This allows your users to receive screen or field level contextually relevant help within your applications. Because MindTouch automatically relates content your users will get answers to their questions and be recommended content that will help them develop their expertise even further.
Extend Desktop Authoring and DITA Publishing Pipelines
MindTouch offers a robust and easy to use web browser based authoring environment, but you can also use your existing authoring and publishing pipelines. MindTouch can automate your current publishing pipeline and create the social publishing layer your users deserve. A web ready publishing layer rich with analytics, packed with a powerful search engine and able to deliver contextually relevant content.
