Collaborative (Multi-user) Content Authoring

Watch a quick video MindTouch TCS provides easy-to-use, wiki-like collaborative authoring that provides an elegant experience for co-creating with authors, subject matter experts, and even your community of users. This includes a complete audit trail and revision history that allows you to view or roll back edits. Site administrators have a robust set of permissioning and security controls.

Workflows and Moderation

Watch a quick video In addition to the robust out-of-the-box administrative capabilities for permissioning, blocking, banning and governing users, groups, and content, MindTouch offers additional tools for creating workflows and content moderation that allow staged publishing and the ability to moderate community member contributions.

Adaptive Search

Just like Google, your users' behavior has a wealth of intelligence that should inform search. With MindTouch Adaptive Search, your content search algorithm gets smarter by learning from your users.

Content Curation Analytics

Watch a quick video Your customers have a lot to teach you and now you can listen. Analyze your documentation by quality, aging and customer search behavior in aggregate or by specific topics. What are your unique selling propositions? Have you covered these topics with quality and currency? Are these discoverable? Now you’ll know. With MindTouch Curation Analytics you're given real-time insight.

Self-Organizing Content

Watch a quick video As your help content and documentation grows it can become difficult to organize. This makes it hard for your users to navigate and discover. Also, it makes updating and maintaining content more challenging. This is why we built our Intelligent Documentation Framework (IDF). IDF is a flexible and completely customize-able framework to make your content self-organizing.

Notifications

Watch a quick video MindTouch adapts to your processes and systems so you don’t have to change. Users can message each other from page comments with Twitter-like microblogging. Page and hierarchies can also be configured to message users in a click.

Desktop, Office, and Application Connectors

We have a rich set of desktop tools for Microsoft Windows. This allows drag-and-drop, and in-place editing. Also, there are many common application and database connectors available for popular CRM applications and databases.

Cloud Delivered

With our scalable cloud hosting you can mature from a workgroup to millions of daily visitors. You focus on growing your community and managing your content and we will handle your backups, upgrades, and security.

Standards Compliant

Once you connect to or author in MindTouch, your content is more portable than ever before. Content is available programmatically via REST interfaces and all content is stored as XML. Also, thanks to our API-First approach it’s pretty easy to expose your content in a variety of places: write once, use often.

API-First

MindTouch has pioneered Web Oriented Architectures (WOA). This  is the application of RESTful design principles to open web standards (HTTP/XML/JSON). It provides a lot of benefits for our users. One aspect of this is that 100% of MindTouch is exposed over REST interfaces. Meaning you can easily extend MindTouch or expose data and behavior in other applications and systems.