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Learn HowMindTouch Alliance Program
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Table of contents
Open Your Business to New Revenue Opportunities
The MindTouch Alliance Program (MAP) provides a wealth of benefits to help you extend your market reach, reduce costs, increase profitability and deliver innovative solutions. As a single, integrated worldwide program, MAP gives you a set of tools, resources, software, training and support services to help you realize additional revenue opportunities and ultimately become a successful MindTouch partner.
Benefits may be delivered online, by telephone, via email or in person. MAP partners at all membership levels also have access to the MindTouch Alliance Program website which offers tools, resources, and news to support your organization's business.
Why You Should Partner with MindTouch Today
- Build your business and increase profitability while increasing your market impact.
- Reduce costs and increase operational efficiency by using valuable MindTouch software, training and support.
- Realize your full business potential—through innovative MindTouch technologies, your relationship with MindTouch and our partner community.
Who Should Join the MindTouch Alliance Program?
The MindTouch Alliance Program is accepting applications from organizations in the following categories:
- Original equipment manufacturers (OEMs)
- Support providers
- System integrators
- Consulting services providers
- Independent software vendors (ISVs)
- Independent hardware vendors
MAP Partner License and Training Discounts
Please contact MindTouch for more information on license and training discounts for partners.
MAP Support Benefits
The MindTouch Alliance Program includes a broad offering of support options designed to help partners keep and grow their business in the post-sales environment.
Support benefits are usually distributed to the headquarters location of your organization. The following table summarizes the support and service benefits by membership level.
| Consultant | Certified Vendor | Development Partner | |
|---|---|---|---|
| Purpose | Referral relationships | Reselling relationship with MindTouch | MindTouch Developer Partner |
| Benefits | An opportunity to serve your customers with MindTouch technologies | Premium benefits and technology discounts; access to MindTouch resources | MindTouch developer support to build applications |
| Achieve MindTouch certifications | Not required | Employ or contract one MindTouch Certified individual | Not required (covered in MindTouch Competency requirements) |
| Sign MindTouch Alliance Program agreement | Required | Required | Required |
| Annual membership fee | Standard annual fee contact for details | Standard annual fee contact for details | Custom annual fee contact for details |
Telephone-based Pre-Sales Technical Support: MindTouch Certified Vendors and VAR’s are entitled to FREE and unlimited access to telephone-based pre-sales support staffed by a skilled team of MindTouch sales professionals.
5-Pack of Professional Support Incidents: The 5-pack provides access to MindTouch support professionals by telephone. In non-business-critical situations, professional support incidents provide assistance in problem resolution for specific symptoms encountered while using MindTouch technologies.
Business-Critical Phone Support: Provides support during critical “server down” customer situations. At no additional charge, this resource gives our partners direct access to technical support engineers who can help solve escalated technical issues with “business server down” situations affecting a customer’s MindTouch deployment.
MindTouch Developer Forums: Provides assistance with break-fix situations that are not time-critical. These online forums are staffed by MindTouch open source experts and by MindTouch Support Professionals to answer questions on MindTouch technologies.