MindTouch Product Release – November 19, 2015

November 20th, 2015 | | Product, release notes

Hello everyone! The big thing I would like you all to check out is the brand new composition of the MindTouch Success Center!!  Following the golden rule, we have yet again remained adaptive and responsive through continuously enhancing the value that we bring to you. Since the MindTouch platform is in essence a ‘living/breathing’ system, […]

Self-Service Showdown: Your Website Is Losing to Google, and It Isn’t Even Close

November 18th, 2015 | | MindTouch

You can’t spell ‘Google’ without ‘Go.’  (Or ‘oogle,’ but that’s a whole other blog post.) ‘Go’ is critical part of Google, because Google is where your customers go when they need support.  This is great news, on the one hand, for customers because Google is everywhere!; on the other hand, this is terrible news for […]

Returning to Defrag

November 15th, 2015 | | MindTouch

The Defrag conference is my favorite industry event. It’s intimate,  the attendees and speakers are high quality, and the diversity of people and topics is unusually strong. In a single day the presentations spanned neurohacking, robot microscopes, space travel, building an educational non-profit and container based infrastructures. While the attendees are as diverse as the presenters they generally skew to senior technical […]

MindTouch Product Release – November 12, 2015

November 12th, 2015 | | Product, release notes

This past week we’ve been busy working on future additions to the MindTouch product.  Keep your eye out for the MindTouch Early Access Program (EAP) Newsletter to hear all about the new work coming up! Bug fix for the Site Activity Report Administrators using their Site Activity Report will notice that the right-side data, displaying the […]

MindTouch Product Release – November 5, 2015

November 5th, 2015 | | Product, release notes

I hope everyone had a wonderful end of their October!  We started filling our Engineers full of halloween candy and they’ve been hacking away making MindTouch the amazing product that it is.  We finished our final installment of the new tree view widget, allowing your Authors and Content Managers to better navigate through the hierarchy of […]

The Extend Series: Changing the Workplace Culture to Improve the Customer Experience (Part 3)

October 30th, 2015 | | MindTouch

In the last post in this series, we talked a lot about the customer experience; now, it’s time to turn our attention inwards, to the company and employees who serve the customer. When considering how breaking apart PDFs and Word documents into human-usable, machine-readable information can change the way companies work, we have to also […]

MindTouch Product Release – October 29, 2015

October 29th, 2015 | | Product, release notes

Feature Optimization: Edit Links Our edit link dialog has been optimized and now incorporates the new browse functionality as our Copy and Move dialogs.  This will better help you navigate through your hierarchy and find the articles you would like to link.  Also, I’ve been toying around with gif creation software, here’s a view of […]

MindTouch Product Release – October 22, 2015

October 22nd, 2015 | | Product, release notes

Feature Optimization: Search Classification Filters and Page Settings Editor The classification filters of your search interface will now remember the user’s preference. That means if you used it the previous time you searched it will be expanded the next time you search. This feature has also been included in the Page Settings Editor and will […]

MindTouch Product Release – October 15, 2015

October 15th, 2015 | | Product, release notes

Feature Enhancement: Search Classification Filters and Page Settings Editor The classification filters of your search interface will now remember the user’s preference.  That means if you used it the previous time you searched it will be expanded the next time you search.  This feature has also been included in the Page Settings Editor and will remember each author’s individual […]

New Ebook: The Executive’s Roadmap to Product and Help Content for the Customer Journey

October 15th, 2015 | | Best Practices, Customer Experience Strategy, Customer Success, Ebook, Featured Post, MindTouch, Self-Service, Thought Leadership

The customer journey is changing. Now, more than ever. Customers are taking control during the buying cycle and the post-sale experience. How do you meet the needs of consumers who want to do everything on their own? The secret lies in unlocking the potential of your product and help content. With the valuable information created […]

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