The Extend Series, Part 2: Rethinking the Customer Journey

October 6th, 2015 | | MindTouch

We’ve arrived at Part 2 of our 4 Part series on how successful companies extend their product and help content beyond silos of PDFs into the customer journey.  In case you missed Part 1, check it out here and get the low-down on what’s at stake when you leave all of your valuable post-sale content […]

5 Tips for More Effective Dreamforce Follow Up

October 6th, 2015 | | Best Practices, MindTouch

It’s been a couple of weeks since Dreamforce, the annual conference, and our inboxes are inundated with emails from sponsors vying for our attention. They’re emailing to remind us that we met, or pretending that we met, in an attempt to get a follow up meeting and present their wares. Having been subject to ineffective follow […]

MindTouch Product Release – October 1, 2015

October 1st, 2015 | | Product, release notes

Feature Optimization for Custom Classifications: When using our new custom classification interface you would previously be unable to change the label of the default article and stage classifications.  Now you will be able to edit the label if your workflow requires it.  As a reminder the custom classifications set via the control panel will not come […]

9 Reasons Dreamforce 2015 Was the Worst, and the #1 Reason We’ll Keep Going Back

September 29th, 2015 | | MindTouch

Every year, we get great rundowns of the new and noteworthy happenings at San Francisco’s largest tech conference. From the party-like atmosphere to networking with great people, Dreamforce is full of positive takeaways. But this Cloud-fest has more to it than silver linings. There’s bound to be uncomfortable moments when you bring together a diverse […]

MindTouch Product Release – September 24, 2015

September 24th, 2015 | | Product, release notes

Feature Optimization for MindTouch Responsive: Guide tabs can now be bookmarked. Bookmarking tabs works similarly to anchor links, which helps you lead a user to a specific section of a page and allowing them find the shared content quickly. Once you click the tab you would like to show up as the primary option when the […]

Navigating Customer Engagement in the Mobile Landscape

September 22nd, 2015 | | MindTouch

Take a look around any public space and you’ll be greeted by an entirely familiar sight: everyone is on a mobile device. (Webster’s Dictionary is even considering changing the word “Ubiquitous” to “iBiquitous” in honor of the iPhone’s omnipresence.) The challenge for businesses is determining the best course of action to ensure that mobile-users aren’t […]

Powering Customer Engagement For the Leader in Floor Care

September 21st, 2015 | | MindTouch

Our partners at SAP just released a promotional video in collaboration with KPIT about their success story with Bona. Bona is an amazing company with a 121 year history of serving customers. The company was founded by Wilhelm Edner in Malmö, Sweden in 1894. Today Bona is the world leader in floor care products and it has […]

50 Best Interview Questions – Responsiblr

September 20th, 2015 | | MindTouch

Former MindToucher, Hsin-Ju Chuang has launched an exciting startup company named Responsiblr. When she shared with me her idea I was very excited for the concept and the seed of her idea has germinated and grown quickly. Responsiblr provides a socially responsible means of hiring that removes all consideration of gender, race or age so hiring can be exclusively focused on the quality of […]

MindTouch Product Release – September 17, 2015

September 17th, 2015 | | Product, release notes

Feature Optimization: Canonical Page Links MindTouch will now automatically tell Search Engines that your HTTP and HTTPS content is the same by the use of a Canonical URL tag on your pages. This helps to optimize your site’s search power by preventing your content from competing against itself for Google page rank. For more information […]

MindTouch Product Release – September 10, 2015

September 10th, 2015 | | Product, release notes

New Feature: Custom Classification Creator Administrators will notice a new option, Classifications, in the Control Panel under their System Settings.  This new feature will allow you to no longer have to create/update/remove custom classifications via our Global Variables page, instead providing a sleek interface for you to easily create classifications.  If you already have custom […]

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