MindTouch Resources

We’ve collected some useful resources into this single location so you don’t have to go searching. Here you will find some great information in the form of white papers, videos and recorded webinars to help you learn more about MindTouch products and solutions for product documentation and collaboration. If you are a MindTouch customer, sign in to the support portal for additional resources and answers to your questions.

• White Papers Educate yourself on market trends

  Some thought-provoking white papers that will help you consider social knowledge base resources and collaboration strategies.

  1. Free Download Managing Content for Continuous Learning at Autodesk
  2. Free Download Before You Buy! 10 Questions You MUST Ask Your Prospective Collaboration Vendor
  3. Free Download How to Crowdsource Your Content and Technical Documentation
  4. Free Download Crowdsourced Documentation and MindTouch Collaborative Knowledge Base
  5. Free Download Take Charge of Your Intranet 2.0 Initiatives
  6. Free Download Intranet 2.0: Collaborative Networks for the Intranet
  7. Free Download How to Implement a Best-in-Class Intranet 2.0 Site
  8. Free Download 2009 Forrester Wave™: Collaboration Platforms
• Webinars Learn more about MindTouch and Industry Best Practices

  With our free webinar series, it's easy to learn how MindTouch solutions can be deployed throughout your enterprise to create a truly collaborative experiences. Please continue to check this page for schedule updates and registration opportunities.

  Webinar: Getting Started with MindTouch TCS See how easy it is to get started with your MindTouch TCS Social Knowledge Base Learn to effectively use your product help to attract new users and business Find out how companies like RightScale, Autodesk and ExactTarget use MindTouch TCS to drive down support costs We may also be demonstrating our MindTouch and Zendesk integration Who should attend Customer support managers and agents Those responsible for tech pubs Product managers and marketers Community builders and managers

  Register for Walkthrough Fill out the form below and a MindTouch representative will contact you to walk you through your MindTouch TCS instance.

   

   

• Recorded Webinars MindTouch webinar archive

  Couldn't make one of our live webinars? No problem, check out our top webinars below. For a full list of industry best practice webinars, go to our blog's webinar archive.

  1. Watch NowOrganizing Help Content: Overcoming the Problem of Findability with Tom Johnson
  2. Watch NowSearch Engine Optimization 101: Understanding SEO with Jeff Carr
  3. Watch NowLessons from the Masters: Trends You Need to Know for Your Next Web Support Site Makeover
  4. Watch Now Creating Culturally-Correct Web Content For Global Audiences with Maxwell Hoffmann
  5. Watch Now Are You Content Strategy Material?
  6. Watch Now “Support 2.0: Leveraging the Social Web for Customer Support” with Anne Gentle
  7. Watch Now “Creating a Content Strategy for Support Centers” with Ann Rockley
  8. Watch Now Replay “Managing Technical Writing Teams” with Scott Abel and Richard Hamilton
  9. Watch Now Exceptional Customer Experiences Start with Terminology Management with Val Swisher
• MindTouch Source Code Free / open source projects (Formerly DekiWiki)
  
  1. Free Download MindTouch Core is one of the most popular open source projects in the world. Intuitive enterprise wiki, development platform, and web services framework.
  2. Free Download MindTouch DReAM is the open source .NET Web Oriented Architecture Framework (WOAF) that is redefining how enterprise software is built.