Leading open source collaboration platform and leading commercial open source CRM provider combine to enable collaborative CRM for organizations of all sizes.
SAN FRANCISCO, Calif. APRIL 14, 2010 — MindTouch, the industry’s leading open source alternative to Microsoft SharePoint, , today announced that it has integrated with SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software. By bringing these two powerful software platforms together, organizations of all sizes can create dynamic and innovative collaborations across their businesses, specific to improved customer and service relationships. MindTouch made the announcement today at SugarCon, SugarCRM’s annual user and partner conference. MindTouch also announced its partnership with Levementum, the leading SugarCRM reseller.
“The power of MindTouch and SugarCRM increases in strength when the two are seamlessly working together through this new integration,” said Aaron Fulkerson, CEO, MindTouch. “Our work in forming a relationship with Levementum furthers our effectiveness in distributing this extremely powerful technology for collaborating around and building upon customer relationships.”
The MindTouch and SugarCRM joint solution enables sales teams to collaborate on the sales process by creating team sites for sales and/or services engagements. Given that the average five or six-figure sales transaction can encompass hundreds of emails, phone calls and notes, all with very specific information, the advantages of having an actionable base of interconnected information gives these teams more clout toward sealing the deal, identifying opportunities for upselling, and adding value in many additional ways. Services account teams, managing multiple revisions of service agreements and statements of work, are further assisted by this powerful integration as it helps them identify opportunities, track customer conversations and build upon account relationships to add additional streams of revenue.
“The combination of MindTouch and Sugar allows us to cater to the most demanding collaborative sales, marketing and support organizations,” said Clint Oram, co-founder and vice president of products at SugarCRM. “These two platforms enable organizations to quickly and easily share all the critical data, documents and internal expertise needed to operate at peak levels.”
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SugarCRM is the world’s leading provider of open source customer relationship management (CRM) software. Over 6,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email [email protected], or visit http://www.sugarcrm.com.