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In This Issue
- Letter from the CEO: Introducing MindTouch Technical Communications Suite
- The Most Influential Technical Communicator Bloggers
- Let’s Build the Future, Together
- Stat of the Month: The Top 25 Technical Communicators in More Detail
Letter from the CEO: Introducing MindTouch TCS
Earlier this month, we released MindTouch Technical Communications Suite (TCS), which has already proven to be the most successful launch in company history. It exploits the collaboration expertise MindTouch is known for, yet sharpened by an exhaustive research and development effort, serves a new and emerging market: strategic documentation.
I hope you’re as excited to learn more about MindTouch TCS as we are to bring it to you. You’re welcome to visit the MindTouch TCS product page on the all-new mindtouch.com for more information. First, however, I invite you to read some of the market coverage we received.
CMSWire | MindTouch 2010 Includes Curation Analytics for Content and Documentation
By Barb Mosher
“[MindTouch 2010] is a perfect example of how to leverage the MindTouch platform for a specific business purpose. But even more important, it is a perfect example of a collaborative application that works for a specific business purpose (collaboration in context).”
Read Entire Article
ReadWriteWeb | Exploring Curation to Transform the Mundane into the Strategic
By Alex Williams
“Curation is increasingly crucial for finding the most important and relevant information on the Web. It’s used to point out insights which would not have ordinarily been discovered in the wash of data that overwhelms us in our daily lives. The concept of curation can also be applied to the often-forgotten world of product documentation.”
Read Entire Article
ITBusinessEdge | New Release of MindTouch Platform Draws Praise for Easy Integration
By Michael Vizard
“The new release adds the ability to edit rich objects and search for data more granularly, and includes analytics tools that help customers analyze the quality of their product documentation.”
Read Entire Article
The Most Influential Technical Communicator Bloggers
The Technical Communicator community has many influential bloggers. Yet for an industry known for its communication skills, we were surprised by the lack of social media experience even among the elite. Astonishing, given the nature of the industry. I suspect that will change as Technical Communicators become more comfortable with today’s communication tools. This list will surprise many – be sure to check it out.
Let’s Build the Future, Together
This is a guest blog post from Anne Gentle, the founder of JustWriteClick as well as the author of Conversation and Community: The Social Web for Documentation. Also, Anne was recently named one of the industry’s “Most Influential Technical Communicators”.
I recently read Founders at Work, a collection of interviews with founders of different high tech companies through the last thirty (going towards forty) years. One technologist, Max Levchin, the founder of PayPal, started a company with an idea that people would want to transfer money securely from one Palm Pilot to another. I remember sitting at a restaurant in Atlanta Georgia with my husband’s buddies in 1998, and paying others for our meal through PayPal on my husband’s Palm Pilot.
At the time they started, PayPal expected the mobile device market would need secure money transfers and their aim was to provide that. What happened instead is that eBay users constantly asked if they could use their secure technology for Internet money transfers. PayPal tried to ignore eBay users for a short while before realizing their users were demanding a service that they could easily provide. As you might guess, they peaked out with the mobile device money transfer at 12,000 users but millions of eBay users love PayPal for their secure money transfers.
I believe MindTouch was in a similar situation about a year ago – technical communicators found MindTouch first, and MindTouch listened. And how. I visited their offices in San Diego in February for a focus group and was delighted that a web content vendor was paying attention to tech comm! They outlined their vision based on what technical communicators were telling them – that we need more agility, that our users demand HTML on the web and want to interact with our content just like the rest of the web.
Stat of the Month: The Top 25 Technical Communicators in More Detail
In compiling our ranking of the most influential Technical Communicator bloggers, we chose a variety of metrics to measure influence. Our Most Influential Blogger (MIB) formula consists of a weighted average across a range of metrics including Alexa, Klout Influence, Google Page Rank, Technorati Authority, and Twitter Followers.
Here are some quick stats around the Top 25 Technical Communicators’ social networks; the average Klout Influence score, the top Klout Influence scores, the total number of visits to their blogs, and their total number of Twitter followers.