Our latest webinar, “Support 2.0: Leveraging the Social Web for Customer Support” was a powerful discussion between Scott Abel and Anne Gentle, Community Documentation Coordinator at RackSpace and author of Conversation and Community: The Social Web for Documentation. The two discussed how social community building is the final frontier for customer engagement on the social web, the differences between Support 1.0 and Support 2.0 and the 3 steps to get to Support 2.0 and why customer support and engagement are so important in the enterprise.
I was very happy to have had Anne take part in the MindTouch webinar series and I’m sure the other 400 registrants would say the same!
If you missed the live webinar, you can watch it here now:
Interested in attending our next webinar? Tune in with Scott Abel and Rahel Bailie this Friday, April 15, 2011, in “Are You Content Strategy Material?”. Bring your questions as we’ll be taking live questions from the audience at the end. Sign up Now!
