Death Match Round 1 [User Experience]: Mozilla versus IE

Join us for a death match unlike any you’ve ever seen before. 5 days, 5 rounds. What product help and support communities will prevail?

This is how it’ll work. We’ve enlisted some savvy content strategists & documentation folks to be our judges in this highly anticipated show down. Here our judges will compare two competitors’ product help and support communities against each other in the following criteria; User Experience, Social, Engagement and Findability. Each week there will be a new Death Match (site against site). Each day is a new round and will focus on a different feature. Round 5 will take place on Fridays; Judgment Day. Judges will share their scores and crown a victorious winner for that week’s Death Match.

Each day we ask that YOU, the audience tweet and take our poll below and tell us who you think out of the two should win that round. The judges will consider your votes from each round when crowning the winner for that week’s Death Match.

A new week brings a new Death Match. Get ready! Death Match week starts today!

Round 1: User Experience






User experience is about how the user feels and what they’re drawn to when using the web application. User experience encompasses both physical and emotional perceptions that result from the use of a web app and/or product. To rate the sites in User Experience, our judges used the following principles:

  • Flexibility
  • Descriptive alt text
  • Interruptions to task paths
  • User experience is even and predictable
  • Enticement
Scott Abel,
Content Management Strategist
Rahel Anne Bailie,
Principal of Intentional Design

The Microsoft Internet Explorer Developer Center leaves much to be desired in User Experience. First of all, it’s not clear what the site is called. The words “Developer Center” are not in the title bar, in the headline, or in the logo. There is an animation in the middle of the home page that switches between “download now” and “Windows | Dev Center”, but it’s confusing. There’s no reason anyone would have to struggle to figure out where they are. Of course, this is only the tip of the “user experience” iceberg. There is so much going on on this site, and way too many ways to get to the content that’s available. It’s a schizophrenic, context-switching nightmare of a user experience. It seems like the site was stitched together from disparate sources without much attention to experience. Clicking on a link, for example, often switches you abruptly to another site altogether. There’s no common architecture, branding, navigation, search, functionality between the various sources of information.

The Mozilla Developer Network has a fairly good user experience. It’s well organized, has a modern look-and-feel and isn’t cluttered with confusing animations. It’s clear where you’ve landed when you get there. The welcome message at the top, the title bar, logo, and navigation text make it clear where you are and what you can do there. The content is presented in several ways on the home page. There are several paths to get to the various content types available. While it’s a bit confusing for a newcomer, once you start down a path, it’s clear that a lot of thought has gone into presenting the resources available in a consistent way. Related content is displayed on each page, frequently accessed content floats to the top of many pages, and new and popular content is showcased as well. There is an issue of context-switching, which isn’t as abrupt and confusing as is with the case on the Microsoft Internet Explorer Developer Center, but distracts from the user experience nonetheless.

Friday, September 30th


  1. Who has the best support site user experience? Three judges decide: Rahel Bailie, me (Scott Abel) and you! I want to hear from you. What do you think? Why? How could these sites be better? It’s time the crowd spoke. Let’s see if Microsoft and Mozilla are listening.

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  1. This is pretty awesome, nice job RT #UX death match – IE vs Mozilla #custserv #scrm |