MindTouch Launches Product Experience Platform: Proactively Supports Customer Success

March 28th, 2013 | | Featured Post, Press Release
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New Cloud-based MindTouch Software Drives Product Strategy, Customer Loyalty, Content Strategy and Customer Support by Transforming Product Help

SAN DIEGO, CA. March 28, 2013— MindTouch, today announced a new product experience software application that provides web-based self help, knowledge-as-a-service, user driven machine learning optimization and dynamic content organization with conditional and personalization capabilities.

“What we hear repeatedly is companies want to make the customer experience proactive, not reactive,” said Aaron Fulkerson, founder and CEO of MindTouch.

MindTouch, the company that applies web, social and mobile software innovations to product help, serves a range of Fortune 1000 enterprises and small-to-medium enterprises with software to power product help experiences as a strategic initiative to improve customer support, customer retention programs, inform product strategy and become increasingly effective with content strategy.

“With contextual and personalized product knowledge plugged into all customer channels, you make advocates out of your customers well in advance of them needing reactive help to a specific problem.  We believe MindTouch is the first company to offer product experience software. This is about a proactive customer success experience that stops customer problems before they occur.”


Introducing the MindTouch LightSpeed Content FrameworkThis new MindTouch cloud-based software includes a web based self-service help center, in-product contextual help system, seamless integration with CRM and case management software like Salesforce, SAP OnDemand and Zendesk and with it come powerful performance enhancing features:

With the launch of this MindTouch platform comes the LightSpeed Content Framework, an ultra fast and easy to use, specialized content framework.  Delivering multi-channel product help is now easier, faster and more effective than ever before. Content can be collaboratively authored in a web-based environment that allows subject matter experts from across the organization, or even external partners and customers, to contribute their knowledge seamlessly and rapidly without having to become experts in using an authoring tool. What is more, content within LightSpeed is dynamically organized to maximize discovery. For example, readers can browse linearly, across topics and are presented related knowledge paths to accelerate understanding.

Launching MindTouch HelpRank

MindTouch HelpRank is a collection of new proprietary algorithms that continuously optimize the customer help experience. By analyzing end user and support agent behavior across all customer channels, MindTouch HelpRank dramatically and continuously improves both search results as well as the organization of knowledge within the LightSpeed framework.

Now, for the first time, companies are able to quickly detect trends in customer support, help content, product experience and customer lifecycle and react immediately across all customer channels to improve customer experience.

Industry Perspectives On Growing Importance of Self Service Customer and Product Experience:

  • Growing importance of proactive customer care: 29% of enterprises are currently investing in proactive outbound communications according to the Forrsights Networks And Telecommunications Survey. In its recent report “Customers Expect Proactive Outbound Communication,” Forrester’s Kate Leggett wrote, “We predict that the range of channels for proactive outbound will increase, and will include service alerts, workarounds, customized cross-sell and upsell offers, and new knowledge base content.”
  • Customer Impatience: 71% of customers require help within five minutes (nearly a third demand help immediately) states the LivePerson survey of more than 5,700 consumers in 6 western countries, which then goes on to show that 48% of these survey respondents said if they don’t receive help within 5 minutes, they abandon the web site.
  • Revenue and economic impact: US enterprises lose an estimated $83 billion each year, reports folono, due to poor customer experience resulting in defections and abandoned purchases.
  • Corporate costs of poor social help: A survey of more than 1,400 customer care executives by CustomerServiceInTheCloud.com (a community of customer experience professionals) found that when social help fails, 40% of customers pick up a phone and call a company which costs $15 per call; 15% of customers go to an online chat session which costs $5 and 17% of customers send an email which costs $3.

Additional MindTouch Materials

About MindTouch

MindTouch is revolutionizing the way companies deliver help and product content by applying a decade of innovation from web and social software to make customer support faster, easier and more satisfying. With MindTouch, consumers and support agents get the right answers faster. Collaboratively author or convert existing technical, help and product content into a two-way communication channel that increases self-service support, agent effectiveness and customer happiness. As a cloud delivered product, MindTouch can be deployed in a day and begin delivering value that same week. Millions use MindTouch every day. Great companies like SuccessFactors, Intuit, Paypal, Autodesk, Hewlett-Packard, Palm, HTC, RSA, SAP and EMC rely on MindTouch. Read more at www.MindTouch.com.

Contact:
For MindTouch:
Bret Clement
Clement Communications
303.462.3057
bret.clement AT clementcom.com

MindTouch Announces a Salesforce® Partnership: Enterprise Grade Knowledge Now Available in AppExchange®

October 1st, 2012 | | Featured Post, Press Release
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SAN DIEGO, CA. October 1, 2012— MindTouch, the company that is reinventing product help with web, social and mobile innovations, today announces a partnership with Salesforce and the AppExchange certification of a new MindTouch CRM Connector that makes available, for the first time, enterprise grade knowledge for Salesforce CRM and Salesforce Service Cloud. Users will dramatically improve the speed and effectiveness of their customer support teams.

MindTouch, a cloud delivered social help system and knowledgebase, is used by millions to deliver exceptional product help experiences. The MindTouch CRM Connector automatically scans the Salesforce support case and in real-time recommends to support agents the best help and product content. Support agents can select or drag-and-drop and then send without ever leaving the Salesforce case window. Furthermore, MindTouch embeds robust search functionality within the Salesforce case window so that support agents can define their own search queries into the help center, knowledgebase and even the contents of file attachments. Lastly—again without ever leaving the Salesforce application—agents can now post their case solutions to the MindTouch powered knowledgebase.

Scott Collison, VP of Business Development said, “I’m thrilled that MindTouch is a partner of Salesforce, and that they are on AppExchange. We think that user help and documentation is extremely important to our customers.” He added, “MindTouch is going to be a really important partner of ours in the future, by providing a documentation platform for all kinds of software companies and cloud services.”

Support agents using the MindTouch CRM Connector for Salesforce resolved support tickets, on average, 47% faster (proven in usability testing across 50 replicates). Also, the end users are taught to self-serve, which 65% prefer (2011 TNS research).

“Many of our customers have been asking us to deliver our enterprise grade knowledge to their Salesforce deployments,” said Aaron Fulkerson, founder and CEO of MindTouch. “It’s great that we’re now making it available with ease so that users can increase speed and improve their customer support experiences.”

MindTouch CRM Connector Benefits:

  • Faster, more accurate support ticket resolution: Decreased resolution times lower support cost and make your users happier.
  • Better consumer product and support experiences. Customers love having the right solution delivered fast. Plus MindTouch automatically organizes the content so personalized and related content is offered to deepen user adoption and promote self-service support and brand engagement.
  • A seamless and unified help experience. MindTouch makes it easy for support, product, marketing and subject matter experts to collaboratively author knowledgebase articles, help content and how-tos. The content is automatically organized, searchable and the content organization is automatically optimized by users behaviors.
  • Actionable data and knowledge collection from your frontline support team. Integrating MindTouch with Salesforce removes critical solutions knowledge from the support silo and makes it quickly available to all the channels in your company, and your customers as well; promoting innovation, growth and better customer experiences.

Resources:

Video: Salesforce and MindTouch Announce Partnership

Video: CRM Connector for Salesforce

Video: Tour of MindTouch Integration with Salesforce

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Request a Live Demo of MindTouch Integration with Salesforce

About MindTouch

MindTouch is revolutionizing the way companies deliver help and product content by applying a decade of innovation from web and social software to make customer support faster, easier and more satisfying. With MindTouch, consumers and support agents get the right answers faster. Collaboratively author or convert existing technical, help and product content into a two way communication channel that increases self-service support, agent effectiveness and customer happiness. As a cloud delivered product, MindTouch can be deployed in a day and begin delivering value that same week. Millions use MindTouch every day.

Great companies like SuccessFactors, Intuit, Paypal, Autodesk, Hewlett-Packard, Palm, HTC, RSA, SAP and EMC rely on MindTouch. Read more at www.MindTouch.com.

MindTouch Announces Integration With Salesforce.com Help Desk to Improve Customer Experience

June 7th, 2012 | | Featured Post, Press Release
SFDC Search New

MindTouch Extends CRM to Post-Sale, Reducing Churn, Increasing Self-Help and Speeding Time to Resolution

Content recommended and searchable.SAN DIEGO, CA. June 7, 2012—MindTouch, the company dedicated to creating the world’s best self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents’ efficiency and customers’ help experiences.

The MindTouch social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, help center, ticketing integration, and help button. Agents using CRM and web-based support ticketing systems have instant access to MindTouch powered help articles and knowledge base assets, thereby speeding time to resolution for customer issues. For support agents using SalesForce.com, MindTouch enables them to quickly pinpoint customers the most relevant content and to easily publish new content to the MindTouch knowledge base, as well as identify gaps in product documentation assets–all without ever leaving the SalesForce interface.

“Salesforce.com views customers as database fields, but exceptional customer experiences are not delivered by a handful of database fields. This is precisely why many of our customers have asked MindTouch to improve Salesforce.com by integrating our social help center,” said Aaron Fulkerson, founder and CEO of MindTouch. “Our customers are upgrading their customer experience and support tenfold by adding MindTouch. Quality customer experiences aren’t just about responding to support requests, it’s about delivering an experience that turns users into product experts and customer advocates.”

New functionality in the MindTouch product release includes:
Publish content to MindTouch in a click.

  • Faster support resolution (lowered support cost): Support agents provide faster resolution with the help of recommended articles and real-time search delivered by MindTouch adaptive search, a powerful search engine that indexes articles, comments and even the contents of file attachments to suggest the best content for any question.
  • Happier customers: 65% of software users prefer self-serve help (2011 TNS research). Users do not want to wait for a support response or be forced to sift through forums. MindTouch enables users to self-serve effectively.
  • Create experts and advocates: Context-rich help delivered just-in-time maximizes user learning and satisfaction, rapidly creating experts to advocate products and brands.

Resources

About MindTouch

An enterprise collaboration leader since 2005, MindTouch turns your customers into happy users and product experts with a cloud delivered social help center. Convert technical, help and product documentation into a two way communication channel that increases support self-service and customer happiness. MindTouch software includes a new kind of product help center, a knowledge base, support ticketing integration and a help button that can be added to any web application in minutes. Millions use MindTouch every day.

Great companies like Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Palm, SuccessFactors, RSA, SAP and EMC rely on MindTouch. Read more at www.MindTouch.com.

MindTouch Snaps onto CCMS’s to Replace PDF and Static Outputs with a Social Publishing Layer and Behavioral Analytics

November 17th, 2011 | | Press Release
Publishing workflow

In an ongoing effort to redefine customer help, MindTouch announces support for common CCMS vendors like Astoria, DocZone, SDL Trisoft, and IXIAsoft. Releases business “how-to” toolkit for socializing CMS and CCMS.

Austin, TX, November 17, 2011 — MindTouch, the provider of exceptional product help experiences, announced at Lavacon this week support for common Componentized Content Management System (CCMS) vendors such as Astoria, DocZone, SDL Trisoft and IXIAsoft.

XML and DITA based CMS’s have proven market value by decreasing the cost of authoring, maintaining and translating content. While powerful in lowering costs, CCMS platforms are publishing value laden content into obsolete pre-Web formats such as PDFs, static HTML and first generation knowledgebases.

End users’ expectations are higher than ever. Twenty year old static formats are still the primary mediums used today and these fail to meet the needs of end users. Recent studies (Greenfield Online, Datamonitor, Ovum Analysts and Genesys) estimate the failure to meet customers’ support needs is the primary cause of customer churn and this creates as much as $83 billion of annual losses caused by product abandonment.

Companies like Autodesk, Paypal, Intuit and thousands of others, have turned to MindTouch. As of this week, MindTouch now enhances CCMS investments by creating a publishing end point that offers users a social, collaborative and analytics rich environment for end users. Now, CCMS’s can create revenue and customer engagement. MindTouch offers effortless product help anywhere, anytime in the form of a social help center for customers, a social knowledgebase that integrates seamlessly with support ticketing and an in-product help system.

“MindTouch is offering a new social publishing endpoint for help and product content” said Aaron Fulkerson, CEO of MindTouch. “We are replacing static HTML and PDF as the primary help publishing medium with a social experience that taps into the dynamics of the web. We fight for the users.”

In seconds CCMS users can now publish tens of thousands of their product and knowledgebase articles into a MindTouch powered social help center. Hierarchies, cross-link references, image and page formats are maintained and/or created in real-time. Content is automatically organized by tags, metadata and hierarchy. Content is indexed by a powerful search tool. Users are accelerated to expertise with auto-related topics, tutorials, videos and content from support ticketing. A variety of feedback mechanisms encourage customer engagement. Furthermore, behavioral analytics inform content, product, sales and marketing strategy corporate wide.

Product managers value MindTouch because it enables great user experiences, improves user adoption, and allows them to better understand how users utilize products. Support teams can effectively target and address support hot spots in record time with support ticketing integration. Technical writers and content strategists know precisely where and how to improve content and love the in-product help system that allows them to fix documents in real time, run sophisticated analytics, and dynamically organize content without tedious manual work.

MindTouch collaborated with the Gilbane Group, the Society for Technical Communicators (STC), customers and several industry experts to develop a toolkit that provides a “how-to” for repurposing Componentized Content Management Systems (CCMS’s) by adding a social publishing layer. This benefits your users in profound and measurable ways. If you use a CCMS and care about your users, you will want this toolkit. Download the Socializing your CCMS toolkit.

About MindTouch

An enterprise collaboration leader since 2005, MindTouch converts users into experts with a cloud based social help center for help, technical and product content that includes a knowledgebase with support ticketing integration and a help button that can be added to any web application in minutes. Millions use MindTouch every day.
Great companies like Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Mozilla, HTC, Viacom, Panasonic and EMC rely on MindTouch.
Learn more at http://www.mindtouch.com.

MindTouch Launches Social Publishing and Behavior Analytics for Top Desktop Authoring Tools

September 29th, 2011 | | Press Release
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MindTouch Launches Social Publishing and Behavior Analytics for Top Desktop Authoring Tools

MindTouch instantly converts compiled help into a living social knowledge base and adds a rich layer of analytics.

San Diego, CA, September 29, 2011 — MindTouch, the provider of exceptional product help experiences, today announced support for popular desktop authoring tools including Adobe FrameMaker, Adobe RoboHelp, XMetal, Microsoft Word and MadCap Flare as well as several other popular editing tools that produce compiled HTML help (CHM) files.

In just a few clicks, content authors can publish to MindTouch from their existing tools. Hierarchies, cross-link references, image and page formats are maintained. Content is automatically and dynamically organized by tags and the site hierarchy. All content is indexed by a powerful search tool. Moreover, end user behavior can be analyzed to inform content, support and product strategy.

Product managers value MindTouch because it enables them to create great user experiences, improve user adoption, and better understand how their users utilize their product in real-world situations. For product managers, MindTouch is the ultimate contextual help system that allows them to fix documents in real time, run sophisticated analytics, and dynamically organize content without tedious manual work.

Support teams are able to effectively target and address support hot spots in record time with support ticketing integration. With Behavior and Curation Analytics, Technical writers and content strategists now know precisely where and how to improve content.

“Content becomes exponentially more valuable when authors are able to understand users’ behavior and receive end users’ feedback” said Robert J. Glushko, School of Information, University of California, Berkeley. “Analytics and feedback provide authors with the knowledge they need to deliver users with fresh, relevant information, organized in ways that help them find the information they need quickly.”

About MindTouch

An open-source collaboration leader since 2005, MindTouch provides the world’s most respected social knowledge base, with a focus on product help, support, and technical documentation.

Great companies like Oracle, Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Mozilla, HTC, Viacom, Panasonic and EMC rely on MindTouch commercial products.

Learn more at http://www.mindtouch.com.

MindTouch Announces Contextual Help for Web Apps to Improve Product Support, Fuel Marketing and Sales

July 19th, 2011 | | Press Release
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“F1 for Web Applications” Puts Contextually Relevant Help Content Within Reach, Helps Users Avoid the Noise and Confusion of Forums

San Diego, CA, July 19, 2011 — MindTouch, the leader in exceptional and engaging product help experiences, today announced the availability of MindTouch Contextual Help – a new capability of MindTouch TCS that allows application vendors to instantly add a contextual help system to their Web apps. This “F1-style” addition creates a rich social help experience for end users, removes the need for expensive engineering resources in development and maintenance, and provides product managers and marketers with a wealth of data and insights about the needs and challenges of their end users and prospective buyers.

Web applications have matured and become increasingly complex, but help systems have not kept pace. Even today’s most popular Web applications like Google Apps or Salesforce.com make it difficult for users to learn because they require context switching across many help and documentation silos, or worse…the widely deployed, yet rudderless forums that masquerade as help sites for users today.

With this announcement, MindTouch is revolutionizing in-product help for the cloud-computing era. Help content doesn’t have to live in PDF’s and paper-based manuals published to the Web – MindTouch is the best way to quickly implement a proven and effective help system right within your apps. 

“It’s astounding to think that in-product help has been as neglected as it has been for the past decade,” said Aaron Fulkerson, CEO of MindTouch. “MindTouch, with our new F1 feature, gives businesses the ability to sophisticated and intelligent help systems previously only available for million dollar price tags. We’re giving our customers a way to deliver great context sensitive help as well as a means of providing marketing and product teams with insights to their customers. This is about simultaneously meeting the needs of customers while giving marketing departments, product teams and support departments new tools for mining intelligence.”

While MindTouch creates exceptional help experiences for Web app end-users, it also has several features and benefits for marketers and product managers. Product managers love MindTouch Contextual Help because it gives them critical insights into the way that customers use their product, features that cause confusion, or which new features should be a top priority. Also, engineering teams are able to utilize more resources in product development rather than the development and maintenance of help systems. Now technical writers can operate more autonomously without requiring expensive engineering resources. 

Marketers love the MindTouch Contextual Help capability because it lets them better understand the needs of their customers, and identify opportunities for cross-selling and up-selling additional products and services. The knowledge base content provides a rich source of leads and tremendous benefits to SEO, and marketers can use those robust support capabilities as a differentiator over competitors.

“SugarCRM is a mission-critical tool for our customers to grow their own businesses – and our help experience has to be exceptional to meet their needs.” said Larry Augustin, CEO of SugarCRM. “We are looking to this truly innovative solution from MindTouch to help us meet those needs.”

MindTouch Contextual Help for your Web Applications provides:

  • Out-of-the-box help system
  • Lowered dependency on engineering resources
  • Increased customer engagement
  • Single source sales and marketing automation rules
  • A way to reduce support costs by bringing your self-serve support docs straight to your users, right within your app
  • Easy setup and deployment in your apps
  • Lower support, happier customers

Pricing and Availability 

MindTouch Contextual Help is available today as part of the MindTouch TCS Social Knowledge Base, which startes at approximately $2,000. For more information please visit http://mindtouch.com/add-ons/contextual_help.

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About MindTouch

An open-source collaboration leader since 2005, MindTouch provides the world’s most respected social knowledge base, with a focus on product support, customer service, and technical documentation.

Providing scalable, agile, and extensible social software, MindTouch offers businesses a platform from which to create dynamic and fully-integrated content communities. Personalized information at the point of each customer interaction increases satisfaction and retention, and it also creates new marketing and sales opportunities, whether that’s in a site or service, over email, on a support call, or inside a forum or app.

Great companies like Novell, Autodesk, Hewlett-Packard, Mozilla, HTC, Viacom, Intuit, Microsoft, Panasonic and EMC use MindTouch for strategic social knowledge, and millions interact with the software every day.

Learn more at http://www.mindtouch.com.

Zendesk and MindTouch Announce a Combined Product to Deliver Customer Support and Product Help Nirvana

May 6th, 2011 | | Press Release
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The most world’s most lovable help desk now includes integrated social knowledge base

San Diego, CA, May 06, 2011—MindTouch, the provider of exceptional and engaging product help experiences, today announced a co-development product with the industry’s most innovative provider of web-based help desk and support ticketing: Zendesk. Available immediately, all Zendesk customers receive a free, one agent license of the MindTouch TCS social knowledge base.

The jointly developed solution provides a seamless experience for support agents to search against MindTouch TCS, the social knowledge base, in the context of the support ticketing system. In a click, users can publish support tickets to MindTouch as knowledge base articles.

Current knowledge bases are often an after-thought, and are where support tickets go to die. MindTouch replaces these legacy products with a collaborative and social knowledge base. This is the first time that customer support, technical writers and product marketers and managers have been given a compelling offering for efficiently growing their product help content, while at the same time engaging with their community of users and brand advocates.

Integration Features and Capabilities

MindTouch TCS is the industry’s first truly social knowledge base, bridging the gap between those users who want to know, and those that do, providing a community setting for product users to learn and flourish. It includes the following features and capabilities:

  • Wiki-like collaborative authoring for support agents and subject matter experts, even end users, to co-author and edit KB articles.
  • Video and rich media support.
  • An adaptive search engine that learns from user behavior.
  • Content scoring and feedback mechanisms, which give your community a voice in helping you grow and improve your content
  • Curation analytics, which provides site owners and community managers the insights into how your users are engaging with your content

Companies like Autodesk, Intuit, Paypal, HP-Palm, HTC, RightScale and ExactTarget already leverage MindTouch TCS to lower support costs by ticket deflection and improved resolution on first contact. MindTouch is used by millions every day.

The new product integration forms a continuously improving, cross-functional relationship reflecting today’s service and support best practices. This seamless relationship creates high-value customer interactions that can then be fed back into products and marketing initiatives, creating a competitive advantage for Zendesk and MindTouch joint customers.

MindTouch TCS re-defines existing customer support solutions by allowing customers to easily search and discover product help information, and both actively and passively participate in the creation of updated content.

Features of the MindTouch for Zendesk support widget include:

  • Fully integrated search of your MindTouch powered social knowledge base from your Zendesk interface
  • 1-Click posting of Zendesk support tickets to your MindTouch powered social knowledge base
  • Completely integrated, no additional services required

As existing support processes evolve, the content and communities themselves adapt to become increasingly social and collaborative.

“With the help of Zendesk, we are building a social knowledge base that turns costly support conversations into a profit center,” said Aaron Fulkerson, Founder and CEO of MindTouch. “Great support interactions are an opportunity to educate and evangelize, but only if the experience is immediate, and in context. This product sets a new standard for businesses committed to developing strong and unique support communities.”

Zendesk customers can create their free, single seat MindTouch TCS instance by visiting this page.

About MindTouch

An open-source and collaboration leader since 2005, MindTouch provides the world’s most respected social knowledge base and develops purpose-built help 2.0 communities for many of the world’s most trusted brands. Millions use MindTouch every day. MindTouch delivers exceptional and engaging product help experiences by creating a community experience atop online help content. Thousands of great companies like Paypal, Autodesk, The Washington Post, Mozilla, HTC, HP-Palm, and Intuit use MindTouch. Learn more at .

About Zendesk

Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Groupon, MSNBC, Twitter, OpenTable, Adobe, and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com

MindTouch Announces a Pre-packaged Enterprise Wiki Virtual Appliance for SUSE Linux Enterprise from Novell

November 22nd, 2010 | | Press Release

First MindTouch Virtual Appliances Tailored for SUSE Linux Enterprise Partners

San Diego, CA, November 22, 2010— MindTouch, the company that delivers collaborative genius to enterprises, today announced the availability of a certified MindTouch enterprise wiki for SUSE Linux Enterprise environments. As a partner in the SUSE Appliance Program, MindTouch worked with Novell to certify and pre-configure its award winning enterprise wiki and collaboration platform for SUSE Linux Enterprise Server. This new offering is available with special pricing to Novell partners and resellers through the MindTouch Partner Program. 

“The MindTouch Enterprise Wiki is a very good example of how ISVs can easily adapt a popular community product into an enterprise-class solution that is both reliable and easy to use” said Carlos Montero-Luque, vice president of Business and Product Management at Novell. “By leveraging the SUSE Appliance Program to tailor SUSE Linux Enterprise, MindTouch is delivering customers and resellers a fully supported and robust solution at an affordable price point.”

MindTouch enterprise wiki is used by millions and is widely recognized and awarded for its wiki ease of use, durability, and unique platform capabilities that allow system integrators to build additional value. This product ships as a virtual appliance, fully pre-configured and ready to use out of the box in minutes. Partners and resellers can easily add MindTouch to existing or made-to-order server configurations as well.

“MindTouch has had a snowball effect with many of our new customers. They start using MindTouch, love it, and quickly they are interested in connecting it to a variety of other systems and applications,” said Brett Humphrey CEO Fairway Technologies. “It’s a great product and platform to work with because you can quickly close a small, high margin deal and it consistently expands to very large enterprise services deals.”

MindTouch enterprise wiki for SUSE Linux Enterprise resellers includes:

  • A proven enterprise wiki with over 20 million users at large organizations and SMB’s around the world
  • A standards and IT governance compliant tool that meets the needs of any enterprise environment
  • Perpetual licensing and aggressive pricing with attractive margins for resellers
  • Assistance with business planning, sales and demand generation
  • Exceptional technical support during the pre-sales, sales, implementation and maintenance phases
  • Training for partner staff

“We are very excited to be selling MindTouch Enterprise Wiki,” said Touchstone Technology’s Terri Voshel. “The out of the box application capability and support of SUSE Linux Enterprise Server will make Enterprise Wiki very attractive to the Novell customer base.”

MindTouch enterprise wiki for SUSE Linux Enterprise Server is available today through a MindTouch reseller program. MindTouch is offering aggressive margins on the product, as well as incentives for bundled purchases and world-class support for partners and resellers. MindTouch is actively recruiting members of the Novell partner network for this program.

Interested parties can register at: http://info.mindtouch.com/P/enterprise_wiki

For more information about MindTouch visit: http://www.mindtouch.com/

About MindTouch

MindTouch is built on the belief that enterprise software must be scalable, agile and extensible. Our product, MindTouch 2010, transforms the way organizations author, discover and curate strategic content to achieve measurable results with customers, partners and colleagues. Our open source project, MindTouch Core, is used by over 18 million people and is supported by one of world’s most active communities. Founded in 2005, MindTouch is headquartered in San Diego, California and is privately held. Many of the World’s most respected brands trust MindTouch. Our 1,000s of customers include NASA, SAIC, Booz Allen, Microsoft, Cisco, Washington Post, Viacom, the New York Times, AXA, Timberland and HCA.

MindTouch and Dachis Group Announce MindTouch Social Intranet with Workforce by Dachis Group

November 5th, 2010 | | Press Release
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New Turn-key Social Intranet Replaces Disparate Online Collaboration Tools with Unified, Engaging Solution

San Diego, CA, November 5, 2010 — MindTouch, the company that transforms great work into strategic content, today announced the immediate availability of MindTouch Social Intranet with Workforce by Dachis Group. This jointly developed solution is an enterprise-ready, turn-key intranet solution that replaces online collaboration silos with a purpose-built solution that brings teams, applications and systems together to help your organizations accomplish more. 

The days of stagnant intranets, under-utilized collaboration platforms and outdated information are over. This solution allows your users to easily connect your software, systems and people to create a vibrant, real-time information fabric – an intranet your users will adopt and utilize.

“We are thrilled to begin joint delivery of the most extensible and effective social intranet on the market,” said Aaron Fulkerson, Founder and CEO of MindTouch. “True collaboration is accomplished in the context of the applications, data and people you work with – it’s an information fabric that weaves throughout your business. This solution is the first social intranet to bake that holistic and extensible approach into the product itself, and is based on a proven, real-world implementation at Dachis Group.”

The MindTouch Social Intranet with Workforce by Dachis Group was developed based on Dachis Group’s implementation of the MindTouch platform and the two firms related partnership. MindTouch and Dachis Group have since teamed up to bring this product to market and deliver a turn-key solution that has been conceived of, developed and fine-tuned in a real-world social business environment.

“We are excited to be partnering with MindTouch as they deliver this product,” said Jeff Dachis, founder and CEO of Dachis Group. “This innovative solution was influenced by our own adoption and use of the MindTouch platform and Dachis Group’s Social Business Design thinking along with the extensive workforce collaboration expertise at MindTouch to provide a turn-key solution that delivers immediate and measurable business value.”

Product Details

  • MindTouch Social Intranet
    • Collaborative Web-Based AuthoringEnable users to share ideas, updates and documents within an online authoring and editing experience, further accelerating adoption
    • Enterprise Dashboards (Business Intelligence)Enterprise dashboards (with MindTouch Charts) deliver business intelligence, previously unheard of at this price point. Combine information from disparate systems to create actionable datasets for teams that might not have always had such access to data
    • Social User ProfilesRegardless of size, an organization can now find their subject matter experts for specific projects or initiatives.
    • Pre-built Connections to LDAP/Active Directory Authentication and Policy EnginesUse your existing network directories to grant users access
    • BrandingGet your social intranet up and running with the same look and feel as your other corporate properties
  • Workforce by Dachis Group
    • Workforce ProjectsWorkforce Projects keeps projects and initiatives on-time and on-track, managing status, timelines and related documents.
    • Workforce Issue ManagementWorkforce Issue Management is a great solution for any help desk or engineering team that needs to manage open issues, such as help desk tickets, issue tracking or feature requests.
    • Workforce CommentsWorkforce Comments lets coworkers connect, regardless of their physical location. With Workforce Comments you can start a conversation, follow a particular project or issue and collaborate in real time with your team members.

MindTouch Social Intranet with Workforce by Dachis Group is available today. Visit MindTouch Social Intranet for more details.

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About Dachis Group

Dachis Group is the world’s leading Social Business consultancy.

Social Business Design is connecting with your customers + your workforce + your enterprise to create powerful business value.

Through its three main Social Business practice areas, Social Business Strategy, Social Business Engagement, and Social Business Intelligence, Dachis Group helps large organizations become more connected and engaged with their constituents. The company has developed a framework for Social Business Design by addressing organizational transformation across business systems, process, and culture.

Dachis Group serves over 15% of the Fortune 500 companies, including: American Express, AOL, AT&T, Bud Light, Calvin Klein, Chevrolet, Chrysler, Cisco, Citibank, The Coca-Cola Company, COVERGIRL, DeVry, Dodge, Doritos, Estee Lauder, HBO, HP, IBM, Intel, JetBlue, Lexus, McDonald’s, Microsoft, Motorola, Nike, Procter & Gamble, Samsung, Sprint and Yum! Brands.

Dachis Group was founded in 2008, by Jeffrey Dachis. The company offers services around the globe with offices in eight cities in five countries, employing over 120 professionals. Dachis Group is headquartered in Austin, Texas with offices in Philadelphia, Pennsylvania; Portland, Oregon; St. Louis, Missouri; London, England; Sydney, Australia; Amsterdam, Netherlands; and Madrid, Spain.

Dachis Group operates as: Dachis Group; Headshift, part of the Dachis Group; Stuzo, part of the Dachis Group; XPLANE, part of the Dachis Group and The 2.0 Adoption Council, part of the Dachis Group.

The company’s strategy is backed by a financial commitment from Austin Ventures to build and grow organically and through acquisitions.

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MindTouch CEO Invited to Speak at White House Summit on Higher Education, President Obama to Deliver Keynote Address

October 5th, 2010 | | Press Release

Summit to Support President Obama’s Goal of Having the Best-Educated, Most Competitive Workforce in the World by 2020

Washington D.C. October 5, 2010 — MindTouch, the company that transforms great work into strategic content, announced today that its CEO, Aaron Fulkerson, will join industry and policy experts in a discussion at the White House, addressing issues and trends in higher education and its important role in building the leaders and workforce of tomorrow.

Following a keynote address by President Obama, Summit organizer Dr. Jill Biden will then speak to the administration’s upcoming announcement for a $2 billion, four-year investment in community colleges, as well as her own experiences as an educator.

Fulkerson is invited to lead a discussion with other business leaders, education experts, and state and federal policy makers on how best to achieve the President’s goal in re-establishing the United States as a world leader with the highest proportion of college graduates by 2020.

Other distinguished speakers include Secretary of Education Arne Duncan, Secretary of Labor Hilda Solis, Melinda Gates, and others. The Summit will foster discussions of workforce education levels, economic stability, and the integral role that businesses serve in supporting college programs and students as our nation moves towards a restored economy with a uniquely skilled and well-educated workforce.

President Obama will deliver the opening Keynote address at 12:15 PM EDT Tuesday, October 5, 2010. For more information, including a toolkit prepared to guide conversations and feedback following the event, visit: White House Summit on Community College. 

For those unable to attend, both opening and closing remarks will be live-streamed at WhiteHouse.gov/live

Contact Kevin LaHaise (Kevin at jones-dilworth dot com) to schedule a briefing with MindTouch about this announcement.

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