This year MindTouch is proud to send it’s CEO, Aaron Fulkerson and it’s Customer Experience Manager, Corey Ganser to the 10th annual LavaCon Conference on Digital Media and Content Strategies  to be held October 7–9 in Portland, Oregon.

Aaron Fulkerson will deliver a presentation titled Tech Comm and Support that Delivers Customer Happiness: Field Tested Social Design Patterns That Work. 

” Every company wants their customers to be ecstatic with their products. The best way to achieve customer happiness is to convert users into product experts in the shortest time possible. Great documentation can help, but applying social design patterns to help and documentation has been proven successful by companies like Zappos, Intuit, Autodesk, Paypal, ExactTarget, Mozilla…. Fulkerson will call upon these companies as real world examples to demonstrate field tested social design patterns that create thrilled users experts, product advocates and successful businesses.”

Corey Ganser’s presentation is titled What Makes a Superhero? Doing What Others Can’t and/or Won’t.

“In this session, Corey Ganser from MindTouch will review how customer support departments, technical writing teams and product teams are coming together through a centralized documentation community.  During this presentation, Corey will present case studies from customers like Zuora, Plato Learning, and SuccessFactors highlighting metrics of success along with the steps they took to get there.”

If you’ll be attending LavaCon 2012 you’ll definitely want to catch these presentations.

For LavaCon tickets visit and register by September 1st  using the referral code MINDTOUCH to get $50 off your conference tuition.

Press Relations

About MindTouch

An enterprise collaboration leader since 2005, MindTouch turns your customers into happy users and product experts with a cloud delivered social help center. Convert technical, help and product documentation into a two way communication channel that increases support self-service and customer happiness. MindTouch software includes a new kind of product help center, a knowledge base, support ticketing integration and a help button that can be added to any web application in minutes. Millions use MindTouch every day.

Great companies like Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Palm, SuccessFactors, RSA, SAP and EMC rely on MindTouch. Read more about MindTouch.

Recent Press Releases

Press Coverage

MindTouch is honored to have been featured in every major publication covering technology, including:

WFT, Firefox 5+!

Where the author laments recent updates to Firefox 5 and later versions…

First, let me start by saying, we love Firefox. That’s a sincere statement. We’ve championed them in the past and likely will again in the future. However – as I’m prone to tell my kids when they’re misbehaving – right now we’re disappointed. Here’s why.

Firefox 5+ all have serious regressions that, for customers of MindTouch, make us look bad. We have advanced features like drag-and-drop attachments of files and a slick WYSIWYG editor for editing content from your browser. Those features work brilliantly in Firefox 4 and in the current versions of Chrome, Safari, and Internet Explorer. Because Firefox 5, 6, 7, … are broken, we’ve seen an increase in support tickets related to capabilities that are now suddenly broken in MindTouch. That makes us look bad. As a company with a browser-based product in the cloud, that’s our lot in life. We get it. Suck it up and move on.

Read more…






Read more…

MindTouch Deki has been submitted into the Forrester Groundswell Awards. Soon you will be able to visit our submission at the Groundswell site and when it’s posted (we’ll announce it) please vote for MindTouch Deki! Here’s our submission:

MindTouch, recognized for the most sophisticated, popular, award-winning, enterprise-scale, open-source Wiki solution in the market today, is taking its innovation beyond open-source Wiki collaboration to delivering the next-generation social enterprise collaboration platform. MindTouch Deki enables the most comprehensive enterprise-level wiki-based collaboration through dynamic mashups from multiple enterprise applications and online Web services. Deki connects teams, enterprise systems, Web services and Web 2.0 applications both outside and behind the firewall. It solves a major pain point for businesses and organizations in that it enables them to connect, mashup and surface the growing number of application and data silos that exist across an enterprise – including legacy systems, CRM and ERP apps, databases, and Web 2.0 apps.

MindTouch Deki’s Wiki-style collaboration allows people to connect with each other through Wiki pages that can be created, edited, and processed by the entire team in a variety of ways. Each page offers an intuitive and familiar user interface to many powerful features such as text editing, multi-media content management and file attachments, sub-page linking and organization, versioning and permissions. Thus, business colleagues can collaborate 24/7 via the Internet or within their internal network.

How does this entry accomplish business or non-profit goals?
MindTouch Deki
empowers people, teams and departments to create, organize, and share knowledge and communicate instantly and broadly through collaborative Wikis.

MindTouch Deki’s customers use Deki in a variety of ways:

  • Knowledge base – Burnham developed a 700,000-page wiki on protein structures, drawing information from multiple databases and content repositories. The goal is to let researchers from all over the world easily collaborate at
  • Enterprise Collaboration – Red Mountain Retail Group, is effectively utilizing automatic report creation, dashboards and mashups to save 25% of their expenditure on labor that was being consumed by manual report creation.
  • Developer Communities – Mozilla now has a vibrant developer community at, which has more than 1 million daily page views and approximately 87,000 registered developers.
  • Enhanced Collaboration – To add greater collaboration capabilities, Shelfari embedded the MindTouch Deki Web-services layer and DREAM orchestration engine into its product. Today, all reader collaboration and interactions about books and authors are powered by MindTouch Deki.

MindTouch Deki can also be used to extend and improve existing enterprise solutions through augmented intelligence and smarter collaboration.For example, Deki for CRM extends Salesforce and SugarCRM applications by adding deeper customer insight and collaboration capabilities.

Mozilla launched a new Developer Community powered by MindTouch Deki. In an article on Dr. Dobbs about why Mozilla chose MindTouch Deki, Mike Shaver, Mozilla Chief Evangelist, stated that:

Mozilla has a large volume of developer-relevant information, ranging from traditional documentation and sample code to test suites and bug tracking data, as well as a number of active discussion forums and RSS streams. We were looking for a system that would give us the tools to combine and “remix” those data sources creatively, and Deki Wiki is designed with exactly that goal in mind.

Also cited was the ability to significantly extend the platform while still remaining on a stable upgrade path. A benefit of the innovative WOA MindTouch Deki adheres to.

Mozilla Developer Community includes localization in 15 languages (including English), all running on one MindTouch Deki deployment. For more information about the multi-lingual polyglot functionality a demo video is available.

If you are interested in migrating your MediaWiki Community to MindTouch Deki, send an email to questions [at] and we’re happy to help you upgrade your old MediaWiki site.

About a week ago I read an article written by Marshal Kirkpatrick called How to build an RSS and Blog News Site for your project. In short, Marshall basically outlined how he had built an RSS-based microsite for the JavaOne conference. The article was great, and although I believed I knew almost everything about refining RSS feeds, I actually learned a thing or two.

Towards the end of the article, Marshall started to dive into the presentation process but confessed that he was not very involved in that portion of the project. At this point, I started thinking about MindTouch Deki Wiki, and how to integrate the filtered and refined RSS feeds using the wiki’s application platform. Deki Wiki is a powerhouse when it comes to aggregating and mashing up content, so it was a fairly reasonable thought. To that end, I figured I would put a couple of demos together to show you how to use Deki Wiki to easily build a similar app. I’ll also demo some of the more advanced stuff like using Dapper to scrape and mashup web apps.

RSS presentation

It’s pretty straight forward. By using the Deki Wiki Extension Dialog () , you can quickly and easily display your RSS feeds as lists, tables, or tabs. Also, since the interface is a wiki, users can easily manipulate the manner in which they want their RSS feeds to display. Create a table, drop your RSS feed in there, maybe add some CSS in the markup view and off you go.

In the screen shot below, you can see that I quickly added two RSS lists into a table and clicked save. Taking Marshall’s advice, I used Google Blogsearch to find and filter my blogsearch. Unfortunately, I didn’t take the time to weed out the duplicates or format the HTML as suggested, but I know that I could have if I had the time. At Google Blogsearch I used the following two search queries:

  • (MindTouch and Mozilla) – “Re:”
  • (MindTouch or Deki Wiki)

Using Deki Script the RSS feeds look like this, respectively. Keep in mind you don’t have to write Deki Script unless you really want to. You can use the extensions manager to insert and manage all Deki Script.

  • {{ feed.list{feed: “”, max: “30″} }}
  • {{ feed.list{feed: “”, max: “30″} }}

Using Dapper to Make a Mashup in Deki Wiki

Let’s take this a step further and integrate some other cool applications. I’ll also add some Deki Script to make it as interactive as possible. Let’s start off with two of our most beloved services, Dapper and Yelp. First, using Yelp, I decided to search around for something that interests me. I quickly found the San Diego Nightlife page. I then went to and pieced together my Dapp; I created the values TopTitle, TopDescription, and VenuList. It only took two minutes to create my Dapp, and then I was back over to Deki Wiki. In Deki Wiki, I clicked Edit on my page and using the using the Extension Manager I inserted my Dapp. If you look above the Extension Manger you’ll be able to see a glimpse of the Deki Script that is being created for you.

Again, here is the Deki Script that was entered to retrieve both the TopTitle and TopDescription respectively:

  • {{ dapp.html{name: “YelpSanDiegoNightclub”} }}
  • {{ dapp.value{name: “YelpSanDiegoNightclub”, xpath: “Top/TopDescription”} }}

Easy, huh? Let’s move along. Next, let’s take the value from our first Dapp (TopTitle) and use it in some other extensions. I’m going to use the TopTile value in a Flickr Slideshow, a Google blog search RSS Feed, and a Google Video search, and then show the list of other ’second rank’ venues. Here is the mashed up Deki Script in the same order:

  • {{ flickr.slideshow{tags: dapp.value{name:”YelpSanDiegoNightclub” }, width: “250″, height: “250″} }}
  • {{ google.SearchBlogs{search: dapp.value{name:”YelpSanDiegoNightclub” } } }}
  • {{ google.searchvideos{search: dapp.value{name:”YelpSanDiegoNightclub” } } }}
  • {{ dapp.list{name: “YelpSanDiegoNightclub”, xpath: “VenueList”} }}

As you will see below, I’ve arranged the extensions throughout the page to my liking. I floated the flickr slideshow to the right and then then listed the rest of the extensions throughout the page.

And here’s the final result! The awesome part about this example is that whenever the Yelp community decides another venue is more popular, your entire mashup is updated with the new venue’s info.

The next (more advanced) topic I’ll jump into is parameterized templates, but I’ll save that post for another day. Stay tuned!

Damien Howley

By now our loyal readers are likely sick of hearing me talk about the latest release of Deki Wiki :-), but I’m obliged to thank all the pubs and blogs that covered our announcement and to return some link-love. The response is nothing short of remarkable. In no particular order, here it goes:

The must read post of all the coverage, and there was a lot of quality coverage, is Dr. Dobbs. I say this only because it’s the most technical post and most of our readers are technical. I summarize here, but I encourage you to read the entire post:

Dr. Dobb’s | Web Oriented Architectures…and why Mozilla adopted the Deki Wiki | May 7, 2008 drdobbs

Steve Bjorg: Web-Oriented Architecture is an alternative to Service-Oriented Architecture. WOA is fundamentally about “open” systems that communicate over “open” and established protocols and formats. In WOA, HTTP takes center-stage as the communication protocol between applications and web-services. Beyond that, the exchange format is also web-centric and is often XHTML, RSS, RDF, or other such formats. In WOA, web-services embrace the same technological design principles that web-applications have been following for years: communication between services is stateless, formats are open and extensible, and data exchanges are cacheable. All desirable properties for creating large scale, ad-hoc networks of connected, heterogenous web-services.

Mike Shaver: … We were looking for a system that would give us the tools to combine and “remix” those data sources creatively, and Deki Wiki is designed with exactly that goal in mind.

Because Deki Wiki is designed as a distributed application, it will be quite straightforward for us to integrate content and data from other parts of our world, without creating a maintenance nightmare by hacking on the core code or trying to program to underpowered APIs. More than any other Wiki system we looked at, Deki Wiki feels designed to be extended as a platform for web applications and we’re really looking forward to having that power available to our community.

Mike Shaver: Mozilla is a large project, and our Developer Center alone has hundreds of editors collaborating in more than a dozen languages to create tens of thousands of pages of content. With the Jay Cooke release of Deki Wiki, we have more powerful localization tools than ever before, and great support for working with many different types of web content at our significant scale.

You can get started quickly with the VM image that’s provided by Mindtouch, and whipping up a new extension or integration point is easy enough that even a Chief Evangelist can do it. :)

Mark Hinkle (Mhinkle), from Socialized Software (and Zenoss), provides analysis and commentary on the latest release:

Mark_Hinkle_caricatureMicrosoft Ex-Pats Developing Open Source Software Outside of Redmond | Socialized Software

Rather than striving to be an all-in-one solution Deki Wiki boasts a robust web services API that allows for integration between other applications. Already Deki Wiki supports authentication via LDAP and Active Directory as well as authentication systems from popular open source content management systems like WordPress, Drupal, and Joomla!.

Today was the release of MIndTouch’s v8.05 (codenamed Jay Cooke) which was largely driven by requirements from the Mozilla Foundation (who will be relaunching their developer community using Deki Wiki). I like to see open source projects use open source software when they get the chance. Sometimes I think we do that because of solidarity among free software developers. However, in the case of Deki Wiki I think that it’s safe to say that Deki Wiki is not only open source, but also best of breed. I have raved about Deki Wiki before but this release has some very cool new features. Through web services you can enable real time chat, embed Google spreadsheets, query databases, and include interactive maps from Google and Windows Live.

Kristen Nicole of Mashable provides coverage of the new release. As always, her assessment is insightful and thorough.

Mozilla’s Tower of Babel, Powered by Mindtouchmashable

Mindtouch’s Deki Wiki is among the most used for enterprise solutions because of its ability to provide highly customized options that meet variant business needs. The result is a consumer-facing page that often bears little resemblance to a wiki at all. And with the never-ending list of included programs, plug-ins and options, the combinations available for clients can pretty much offer whatever it is you need.

Mozilla agrees, and has selected Mindtouch to power its new Developer Community. As a result of the partnership between Mindtouch and Mozilla, a new version of the Deki Wiki has been released, to meet Mozilla’s demands. That’s good for you, because there are some very handy features involved in this latest version, entitled the Deki Wiki “Jay Cooke” v8.05.

The most notable new feature, in my opinion, is the new polygot capability, which provides support for all the major languages out there. It’s a virtual tower of Babel, where every user can experience the wiki in its entirety, in their native language. The language is set in user preferences, and content, including searched content, is served up accordingly.

The ever vigilant and intelligent Marshall Kirkpatrick jumps in with his assessment of our latest innovations:

MindTouch Goes Polyglot, Gets Nod From Mozilla – ReadWriteWeb

MindTouch also announced that Deki Wiki has been chosen as the new rwwframework to power the Mozilla Developer Community site, some great validation for a company that often seems to stand so far out on the bleeding edge that it could make potential users feel uneasy.

Ordinarily we wouldn’t write here about new versions of software, but this internationalization seems like a great fit for our international audience. MindTouch is far more than just a wiki, it’s a CMS with extensive application and mashup support. We wrote in January, for example, about the company’s integration with one of our favorite services, Dapper. Deki Wiki was born as a Mediawiki fork, but those roots are barely recognizable anymore under several years of powerful innovation.

Also covering the announcement is VentureBeat, which has been increasingly expanding it’s coverage with the addition of the seasoned Dean Takahashi from the San Jose Mercury.

MindTouch releases new version of multi-language software » VentureBeat ventureBeat

[With Deki Wiki, users] can integrate multiple languages into a single site, rather than create a separate site for each language. In addition, users visiting the site can search across all languages, with the search results prioritized to that user’s language.

Mozilla, maker of the Firefox web browser, plans on using Deki Wiki for the Mozilla Development Center, the site where Mozilla manages its community of developers. That’s important for open-source developers such as Mozilla, which has thousands of developers around the world.

CenterNetworks, the up and coming media star also provides brief coverage:

MindTouch DekiWiki Revolutionizes Multilingual Content Management | CenterNetworks CenterNetworks

MindTouch is announcing the latest release of their Deki Wiki (8.05) open source enterprise collaboration and integration platform today. I’ve embedded a short video below that reviews the new features. MindTouch is also announcing that their platform has been selected to power the upcoming re-launch of their Mozilla Developer Community.

The major update to Deki Wiki in this new version is a new “polyglot” feature. MindTouch describes polygot, “will allow Mozilla to host all languages as a single site. Now language can be specified by sections and pages thereby automatically adapting the user interface of Deki Wiki to the appropriate language. Also, users may search across all languages and search results are prioritized by the user’s default language.”

Mary Fallon from, a person whom I enjoy talking tech with because her experience always provides a valuable perspective, gives her angle on the recent news:

MindTouch introduces 16 language content management system | demo

MindTouch, whose open source collaborative software tools let enterprises manage and share information, today released the world’s first polygot content management system that helps software developers create Web applications hosting 16 major spoken languages including English, Japanese, and Russian on a single site.

“It’s really bleeding edge,” Fulkerson said. “Now it’s easier than ever to create content, systems automation, dynamic reports, and situational applications.”

Mike Shaver, Mozilla’s chief evangelist, said Mozilla chose MindTouch Deki Wiki after extensive testing of alternatives. “Mozilla believes in the power of the Web to bring people together in wonderfully collaborative ways and MindTouch Deki Wiki’s extensibility and flexible architecture will allow us bring more of this to our developer community,” Shaver said. “The opportunity to easily create our own tools and extensions on top of Deki’s extensive API is sure to inspire some great improvements from our community.”

techmeme_001 Shockingly, my blog post made Techmeme! I love Techmeme. I would have thought some of these other great articles/posts would have made Techmeme before my write-up, but hey: yay me! :-)

Also, Jeff Haynie, CEO of Appcellerator, an RIA development platform, had some very kind words about MindTouch, an opinion on the significance of the release, and some criticism about our release naming convention. :-)

Introspection by Jeff Haynie

OK, putting aside the silly release naming convention — this is a pretty big announcement for the really cool open source wiki provider, MindTouch.

MindTouch has continued to gain tons of traction and I hear, from one of our common advisors, that they’re getting a lot of downloads on a daily basis. This is a great thing and today’s announcement is important for several reasons.

I expected some comments or questions about the new version numbering. We’ve explained it, in part, elsewhere, but allow me to elaborate. We give every release the code name of a state park in Minnesota in descending alphabetical order. This code name is used by the community and the development team to reference the release independent of the release date/number. As of this release we’ve changed the release numbering scheme to one that’s similar to Ubuntu’s. The release number is the release year + . + month; therefore, “Jay Cooke” v8.05 was released May, 2008. The next release is “Killen Woods” and will likely be v8.07.

The coverage of our announcement today is nothing short of remarkable. Thank you all who covered it. We promise to keep innovating and outpacing the competition to give you more great stuff to write about. :-)

Props to future-works for helping to get the word out. Specifically, Miiko Mentz, who is wicked smart, and Allison Bethurem deserve credit for their hard work. I think our most recent social media press release has been especially well received. We’re putting to practice things many others only talk about.

Stay tuned for more news from MindTouch. We’ve got more major announcements on the way. :-)

Mozilla Selects MindTouch as Future Platform for Developer Community

San Diego, Calif., May 7, 2008 – MindTouch today announced the release of MindTouch Deki Wiki “Jay Cooke” v8.05––the latest version of its award-winning open source enterprise collaboration and integration platform. The Deki Wiki v8.05 release was driven in part by the requirements of Mozilla, which selected MindTouch for the upcoming re-launch of their Mozilla Developer Community.

MindTouch Deki Wiki v8.05 continues MindTouch’s tradition of bleeding edge technology with innovations in internationalization/localization, search, user management, integrated scripting, automation, mash-ups, user experience and more… Specifically, this new release revolutionizes multilingual content management. Previously, Mozilla managed 16 distinct sites, one for each language. Deki Wiki v8.05 introduces a new polyglot feature that allows Mozilla to host all languages as a single site. Now language can be specified by sections and pages thereby automatically adapting the user interface of Deki Wiki to the appropriate language. Also, users may search across all languages and search results are prioritized by the user’s default language. Lastly, Deki Wiki v8.05 supports OpenSearch, which makes integrating search with other applications nearly automatic.

A short demo of the new multi-lingual polyglot feature.In order to meet the needs of Mozilla’s large and open community, v8.05 also includes new sophisticated tools for IP and user banning, transactional page management, the addition of MediaWiki-like talk pages and provides new functionality that matches and exceeds MediaWiki templates. With the addition of more than 100 new functions added to the DekiScript runtime, a built-in scripting language that’s point-and-click simple, v8.05 continues to lead as the most powerful platform for connecting enterprise systems, web-services, and Web 2.0 applications. Now it’s easier than ever to create content, systems automation, dynamic reports, and situational applications.

In MindTouch’s continuing effort to lead the market with the absolute best user experience this release includes several improvements that, yet again, raises the bar for the industry. Some of these improvements are: an all new file uploader, improved dialogs and on-the-fly content transforms that allow users to specify selections of text for syntax highlighting, SVG, LaTex, various graphs, and more… Moreover, adding new content transforms is a trivial matter for a site admin and takes only minutes.

The new file uploader exemplifies MindTouch’s passion for a quality user experience.
A quick look at content transformations in Deki Wiki.MindTouch Deki Wiki is the only platform that delivers polyglot, content transforms, and allows users to connect systems and easily create data mashups, situational apps, and more… And does so with point-and-click ease.

MindTouch’s Web Oriented Architecture, feature set, and user experience were reasons cited by Mike Shaver, Mozilla’s Chief Evangelist, for having selecting Deki Wiki after an extensive evaluation of vendors. “I’m looking forward to deploying Deki Wiki for the Mozilla Developer Center; especially with the enhancements that the Jay Cooke release brings,” said Shaver, “Mozilla believes in the power of the web to bring people together in wonderfully collaborative ways and MindTouch Deki Wiki’s extensibility and flexible architecture will allow us bring more of this to our developer community. The opportunity to easily create our own tools and extensions on top of Deki’s extensive API is sure to inspire some great improvements from our community.”

About MindTouch

MindTouch, recognized the world over for innovation beyond open source wiki collaboration and content management, is delivering a leading edge application integration and development platform. MindTouch Deki Wiki, built with a Web Oriented Architecture (WOA), enables users to connect teams, enterprise systems, Web services and Web 2.0 applications with IT governance. Users easily access and organize data and systems efficiently to achieve their business objectives.

MindTouch Deki Wiki is deployed by Fortune 500 companies, major media, research/education institutions, government agencies, and online businesses worldwide. Customers include Microsoft, Fujitsu, Siemens, Gannett, FedEx, U.S. Army, DoD, and others. MindTouch is committed to delivering next generation solutions to people, businesses and governments. For more information about our company, people and innovations, visit .