Make help content your greatest asset and drive more customers to your site.

Customer success is about generating revenue. Grow your customer base by creating smarter, more loyal product users.

MindTouch is a cloud, SaaS solution for accelerating customer success

Focus on what you do best. We’ll do all the heavy lifting.

Anyone can author, edit, and collaborate with our web-based, drag and drop controls. MindTouch is scalable, easy to use, and manageable by even the largest of companies.

EXPERIENCE THE EASE OF OUR DRAG AND DROP

The MindTouch authoring experience is so simple and effortless that new contributors from any part of the company can make an immediate impact. The tool stays out of the way, so we can focus on the content that we’re delivering to our customers.

Renee Schaefer,
Documentation Manager, Code42

71%
OF ALL CUSTOMERS PREFER ONLINE SELF-SERVICE
80%
OF BUYERS ARE SELF-EDUCATING ONLINE
56%
OF THESE BUYERS MAKE A BUYING DECISION BEFORE SPEAKING WITH A VENDOR

As a MindTouch customer, we know that we have a partner that is fanatical about our success with their products.

Tien Tzuo,
Founder and CEO, Zuora

Influence your customers' journey,
ensure their success.

Extend help content through every single customer touchpoint.
Instant Accurate
Search

Faceted decision tree

In-product
help button

Real-time, self-updating contextual help

Intuitive browse
and discover

Topic based hierarchies

Amp your agents, supercharge
customer interactions.

Give your customers what they want - immediate answers.

Ticket Deflection

Extend and Integrate

We love your brand

Your customers will never know that they’ve left your site. Quickly customize
with the look and feel of your brand.

MindTouch is the most customizable and comprehensive platform that we found for our customer support knowledge base. It seamlessly integrates with our brand so that our customers never feel like they have left DudaMobile.com or DudaOne.com. Given our performance needs, MindTouch was by far the easiest system to set up and configure.

Kate Hobbie,
Director of Customer Support, DudaMobile

MindTouch has reduced our publishing lifecycle from about 2 weeks to 15 minutes. When you think about the number of people who are viewing our site, if there’s something wrong in our release notes, there’s a lot of value in being able to make updates instantly. This lets us provide the best information to our customers at all times.

Andy Jacobson,
Sr. Director of Operations, Blackboard

Understand your customers,
anticipate their needs.

Identify gaps in content and quality

Obtain insights into customer behavior

Analyze buyer behavior and demographics

+57%
TICKET DEFLECTION
+20%
NET PROMOTER SCORE (NPS)
+64%
SITE TRAFFIC FROM SEO